Custom Software Engineer (Genesys Contact Center)

AVENSYS CONSULTING INC.; Taguig; On-site; PHP 446,000 - 893,000; Full time

Job summary

Avensys Consulting Inc. is seeking an experienced Custom Software Engineer (Genesys Contact Center) to develop, enhance, and maintain custom software solutions supporting Genesys Contact Center operations.

The ideal candidate has advanced Genesys expertise, strong software development fundamentals, and the ability to work independently while collaborating with cross-functional teams. You will work with cross-functional teams to gather requirements, translate them into technical specifications,

Qualifications

• 2-3 years of relevant software development or engineering experience.
• Advanced proficiency in Genesys Contact Center Operations (Must-have).
• Strong understanding of software development methodologies, programming languages, and frameworks.
• Good analytical, debugging, and troubleshooting skills, with familiarity in Agile practices.

Responsibilities

• Develop, enhance, and maintain custom software solutions supporting Genesys Contact Center operations.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Perform software testing, debugging, and troubleshooting to ensure application reliability and optimal performance.
• Identify technical issues, recommend solutions, and contribute to continuous software development improvements.
• Document technical processes and provide guidance to junior team members.

Skills

Genesys Contact Center Operation

Software development

Agile practices

Debugging

Tools

Cloud platforms

Job description

Why Avensys Consulting Inc.?

Avensys is a reputable global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation, and managed services. We have successfully delivered solutions to clients across banking and finance, insurance, information technology, healthcare, retail, and supply chain.

At Avensys, you'll have the opportunity to work on enterprise-scale projects, collaborate with experienced professionals, and continuously grow your technical expertise in a dynamic and supportive environment.

Avensys Consulting Inc. is looking for an experienced Custom Software Engineer (Genesys Contact Center) to develop, enhance, and maintain custom software solutions supporting Genesys Contact Center operations. The ideal candidate has advanced Genesys expertise, strong software development fundamentals, and the ability to work independently while collaborating with cross-functional teams.

What You'll Do

• Develop, enhance, and maintain custom software solutions supporting Genesys Contact Center operations.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Perform software testing, debugging, and troubleshooting to ensure application reliability and optimal performance.
• Identify technical issues, recommend solutions, and contribute to continuous software development improvements.
• Document technical processes and provide guidance to junior team members.

What You Bring

• 2-3 years of relevant software development or engineering experience.
• Advanced proficiency in Genesys Contact Center Operation (Must-have).
• Strong understanding of software development methodologies, programming languages, and frameworks.
• Good analytical, debugging, and troubleshooting skills, with familiarity in Agile practices.
• Experience with cloud-based solutions and deployment strategies is an advantage.

Why Join Us

• Competitive compensation and career growth opportunities.
• Opportunity to work on enterprise-scale contact center technology projects.
• Exposure to cross-functional teams and global clients.
• Collaborative and multicultural work environment.
• Continuous learning and professional development.
• Potential opportunity for long-term employment and career progression.

Not sure if you meet every requirement?

If this opportunity excites you, we'd still love to hear from you. We value curiosity, adaptability, and a passion for delivering innovative software solutions.

About Avensys Consulting Inc.

Avensys is a trusted global IT professional services company supporting clients across banking, financial services, insurance, healthcare, retail, manufacturing, telecommunications, and supply chain industries.