Genesys Contact Center Ops Engineer — Hybrid Role

Quess Philippines Corp.

Taguig

Hybrid

PHP 480,000 - 720,000

Full time

3 days ago

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Job summary

Accenture in Manila is seeking a Custom Software Engineer to develop tailored software solutions, enhance components, and collaborate in an agile environment. The role emphasizes independent work, SME development, and cross-functional collaboration.

With 2–3 years of experience and Genesys CC Ops expertise, you will contribute to testing, debugging, and continuous process improvements. Hybrid work with in-office presence twice weekly at Uptown Tower 2.

Qualifications

Advanced proficiency in Genesys Contact Center Operation.
Strong understanding of software development methodologies and best practices.
Experience with modern programming languages and frameworks relevant to software engineering.
Ability to analyze and troubleshoot complex software issues effectively.
Familiarity with agile development practices and tools.
Experience with cloud-based solutions and deployment strategies (good to have).

Responsibilities

Expected to perform independently and become an SME.
Active participation in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
Conduct thorough testing and debugging of software applications to ensure optimal performance.
Stay updated with the latest industry trends and technologies to continuously improve software development processes.
Document software design and development processes for future reference and knowledge sharing.
Mentor junior team members and assist in their professional development.