Genesys Contact Center Operation

NYGC Services INC; Taguig; On-site; PHP 500,000 - 800,000; Full time

Job summary

NYGC Services INC is seeking a Custom Software Engineer to develop tailored software solutions aligned with business requirements. You will code, enhance components across multiple systems and collaborate with the team to deliver scalable, high-performing applications using modern frameworks and agile methods.

You will independently contribute, participate in discussions, and mentor junior engineers, while ensuring thorough testing and documentation for future reference.

Qualifications

• Requires advanced proficiency in Genesys Contact Center Operation.
• Strong understanding of software development methodologies and best practices.
• Experience with modern programming languages and frameworks relevant to software engineering.
• Ability to analyze and troubleshoot complex software issues effectively.
• Familiarity with agile development practices and tools.
• Experience with cloud-based solutions and deployment strategies is a plus.

Responsibilities

• Engage in development of custom software solutions to meet business needs.
• Code, enhance components across systems and collaborate to deliver scalable apps.
• Participate in team discussions and mentor junior team members.
• Conduct testing and debugging to ensure optimal performance.
• Stay updated on industry trends to improve development processes.
• Document software design and development processes for future reference.

Skills

Genesys Ops

Software Dev Practices

Programming Languages

Agile Methods

Tools

Cloud Deployment

Job description

Description

As a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve coding, enhancing components across various systems or applications, and collaborating with team members to ensure the delivery of scalable and high-performing solutions using modern frameworks and agile practices.

Responsibilities

• - Expected to perform independently and become an SME.
• - Required active participation/contribution in team discussions.
• - Contribute in providing solutions to work related problems.
• - Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• - Conduct thorough testing and debugging of software applications to ensure optimal performance.
• - Stay updated with the latest industry trends and technologies to continuously improve software development processes.
• - Document software design and development processes for future reference and knowledge sharing.
• - Mentor junior team members and assist in their professional development.

Skills and Qualifications

• - Required Skill: Advanced proficiency in Genesys Contact Center Operation.
• - Strong understanding of software development methodologies and best practices.
• - Experience with modern programming languages and frameworks relevant to software engineering.
• - Ability to analyze and troubleshoot complex software issues effectively.
• - Familiarity with agile development practices and tools.
• - Additional Good To Have Skills: Experience with cloud-based solutions and deployment strategies.
• Must have and Good to have skills: Required Skill: Advanced proficiency in Genesys Contact Center Operation.