Genesys Contact Center Operation Engineer

New York Global Consultants Inc. (NYGCI); Metro Manila; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

New York Global Consultants Inc. (NYGCI) is seeking a software engineer with advanced proficiency in Genesys Contact Center Operation and strong background in modern programming languages and frameworks. The role requires analytical troubleshooting skills and a solid grasp of agile practices.

Experience with cloud-based deployment strategies is a plus. The ideal candidate will contribute to robust software solutions, collaborate in cross-functional teams, and adapt to evolving project needs

Qualifications

• Advanced proficiency in Genesys Contact Center Operation.
• Strong understanding of software development methodologies and best practices.
• Experience with modern programming languages and frameworks relevant to software engineering.
• Ability to analyze and troubleshoot complex software issues effectively.
• Familiarity with agile development practices and tools.

Skills

Genesys Contact Center Operation

Software development methodologies

Modern programming languages & frames

Troubleshooting complex software

Agile development practices

Tools

Cloud deployment strategies

Job description

- Required Skill: Advanced proficiency in Genesys Contact Center Operation.

- Strong understanding of software development methodologies and best practices.

- Experience with modern programming languages and frameworks relevant to software engineering.

- Ability to analyze and troubleshoot complex software issues effectively.

- Familiarity with agile development practices and tools.

- Additional Good To Have Skills: Experience with cloud-based solutions and deployment strategies.

Must have and Good to have skills: Required Skill: Advanced proficiency in Genesys Contact Center Operation.

Good To Have Skills: Experience with cloud-based solutions and deployment strategies.