General Virtual Assistant

SOVA

Philippines

Remote

PHP 335,000 - 580,000

Full time

5 days ago

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Job summary

F5 Global Talent is seeking a General Virtual Assistant to support a U.S.-based business from the Philippines. You will manage email and calendars, organize documents, perform online research, update CRM records, and communicate with customers, prospects, vendors, and internal teams. This client-facing remote role requires excellent written and spoken English with a clear U.S.

accent, strong organizational skills, and the ability to work with U.S. business hours.

Qualifications

Excellent spoken and written English is required.
Clear, professional U.S.-English accent.
Experience in virtual assistance, administrative support, customer service, or a similar role.
Strong email and calendar-management skills.
Comfortable communicating with U.S.-based customers by phone and video.
Strong organization and task-management skills.
Data-entry and record-keeping experience.
Online research skills.
Google Sheets or Microsoft Excel experience.
Familiarity with Gmail or Outlook.
Familiarity with Google Workspace or Microsoft Office.
Comfortable using Zoom or Google Meet.
Familiarity with Slack or similar tools.
Ability to work independently with reliable internet and a quiet home office.
Based in the Philippines and able to overlap U.S. business hours.

Responsibilities

Manage and organize email inboxes, including replies, flags, and follow-ups.
Manage calendars and schedule meetings across time zones.
Organize documents and maintain digital records.
Conduct online research and prepare clear summaries or reports.
Enter and maintain data in Google Sheets or Excel.
Communicate with customers, prospects, vendors, and team members via email, chat, phone, and video.
Update CRM records and maintain accurate contact and lead information.
Follow up with leads and outstanding items.
Schedule appointments and coordinate meetings.
Maintain communication consistent with the client's brand and standards.
Handle sensitive or complex customer situations professionally.
Support general administrative tasks as needed.

Skills

Excellent spoken English

Written English

U.S.-English accent

Virtual assistant experience

Administrative support

Customer service

Email management

Calendar management

Organization

Task management

Data entry

Research skills

Google Sheets or Excel

Gmail or Outlook

Google Workspace or Microsoft Office

Video platforms (Zoom/Meet)

Slack

Independent work

Reliable internet

Home office setup

Tools

Gmail

Outlook

Google Sheets

Microsoft Excel

Google Workspace

Microsoft Office

Zoom

Google Meet

Slack

Job description

ABOUT THE ROLE

F5 Global Talent is hiring a General Virtual Assistant to support the day-to-day operations of a U.S.-based business.

You'll manage email and calendars, organize documents, conduct research, update CRM records, follow up with leads, schedule appointments, maintain spreadsheets, and communicate directly with customers, prospects, vendors, and internal team members.

This is a client-facing role. You will represent the company by email, chat, phone, and video, so excellent written and spoken English - including a clear, professional U.S.-English accent - is required.

We're looking for someone organized, dependable, professional, and comfortable taking ownership of a wide range of administrative and communication tasks without needing constant supervision.

This is a remote role for candidates based in the Philippines. You must be available to work a schedule that overlaps with U.S. business hours.

IMPORTANT:

Because you will speak directly with U.S. customers, prospects, vendors, and team members, strong spoken English and clear verbal communication are essential. Candidates may be asked to provide a voice recording or complete a live communication assessment.

WHAT YOU'LL DO

Manage and organize email inboxes, including replies, flags, and follow-ups
Manage calendars and schedule meetings and appointments across time zones
Organize documents and maintain accurate digital records
Conduct online research and prepare clear summaries or reports
Enter and maintain data in Google Sheets or Excel
Communicate with customers, prospects, vendors, and team members by email, chat, phone, and video
Update CRM records and maintain accurate contact and lead information
Follow up with leads and outstanding items
Schedule appointments and coordinate meetings
Maintain communication consistent with the client's brand and standards
Handle sensitive or complex customer situations professionally
Support general administrative and operational tasks as needed

WHAT WE'RE LOOKING FOR

Excellent spoken and written English
Clear, professional U.S.-English accent
Experience in virtual assistance, administrative support, customer service, or a similar role
Strong email and calendar-management skills
Comfortable communicating with U.S.-based customers and business contacts by phone and video
Strong organization and task-management skills
Data-entry and record-keeping experience
Online research skills
Google Sheets or Microsoft Excel experience
Familiarity with Gmail or Outlook
Familiarity with Google Workspace or Microsoft Office
Comfortable using Zoom, Google Meet, or similar video platforms
Familiarity with Slack or similar team-communication toolsAbility to work independently and follow through on assigned tasks
Reliable high-speed internet connection
Quiet professional home-office setup
Quality headset and microphone
Based in the Philippines
Availability to work with U.S. business-hours overlap