General Store Manager (Cebu)

Planet Sports Inc.; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

Planet Sports Inc. in Cebu City is seeking a General Store Manager to lead daily store operations and deliver an exceptional shopping experience. This role focuses on building a high-performing team, achieving sales and profitability targets, and maintaining operational excellence.

The successful candidate will model stellar service, coaching, and accountability. You will drive inventory efficiency, execute local marketing aligned with brand direction, recruit and develop future store leaders,

Qualifications

• Proven ability to lead and develop a high-performing retail store team.
• Drive sales performance and profitability through effective coaching and customer engagement.
• Manage inventory and stock movement to ensure product availability.

Responsibilities

• Lead and develop the store team by coaching, motivating, and inspiring employees to consistently deliver operational excellence in line with company standards.
• Drive sales performance by strengthening selling behaviors, maximizing customer engagement, and encouraging repeat business.
• Maximize available product channels to effectively address customer needs and support sales growth.
• Lead by example by consistently demonstrating the company’s customer service standards and core principles.
• Drive effective product and inventory management by identifying opportunities and guiding the team in creating action plans to optimize stock availability and movement.
• Monitor and improve key performance indicators (KPIs) by developing and implementing initiatives that support sales growth and store profitability.
• Build strong customer relationships and brand loyalty by empowering the team to provide genuine, personalized, and engaging customer experiences.
• Support store recruitment efforts by partnering with the Human Capital Team to identify, interview, and select qualified candidates who fit the role and company culture.
• Develop future leaders by identifying high-potential team members, providing coaching and development opportunities, and preparing them for Store Manager roles and future business expansion.
• Execute local store marketing initiatives in alignment with Head Office strategies and brand direction to increase store awareness and customer engagement.
• Identify opportunities for improvement and implement solutions by proactively addressing operational challenges and taking timely action to strengthen store performance and maintain a competitive advantage.

Skills

Leadership

Team development

Sales leadership

Customer service

Inventory management

KPI management

Store operations

Job description

Job Summary

The General Store Manager is responsible for leading the overall store operations and ensuring an exceptional customer experience. The role focuses on building and developing a high-performing team, achieving sales and profitability targets, maintaining operational excellence, and developing future store leaders.

Key Responsibilities

1. Lead and develop the store team by coaching, motivating, and inspiring employees to consistently deliver operational excellence in line with company standards.

2. Drive sales performance by strengthening selling behaviors, maximizing customer engagement, and encouraging repeat business.

3. Maximize available product channels to effectively address customer needs and support sales growth.

4. Lead by example by consistently demonstrating the company’s customer service standards and core principles.

5. Drive effective product and inventory management by identifying opportunities and guiding the team in creating action plans to optimize stock availability and movement.

6. Monitor and improve key performance indicators (KPIs) by developing and implementing initiatives that support sales growth and store profitability.

7. Build strong customer relationships and brand loyalty by empowering the team to provide genuine, personalized, and engaging customer experiences.

8. Support store recruitment efforts by partnering with the Human Capital Team to identify, interview, and select qualified candidates who fit the role and company culture.

9. Develop future leaders by identifying high-potential team members, providing coaching and development opportunities, and preparing them for Store Manager roles and future business expansion.

10. Execute local store marketing initiatives in alignment with Head Office strategies and brand direction to increase store awareness and customer engagement.

11. Identify opportunities for improvement and implement solutions by proactively addressing operational challenges and taking timely action to strengthen store performance and maintain a competitive advantage.