General Project Management Manager - Hybrid | TP EDSA Greenfield

Teleperformance; Mandaluyong; Remote; PHP 900,000 - 1,200,000; Full time

Job summary

Teleperformance is seeking an experienced Contact Center Project Manager to join our global outsourcing team in a full-time, remote capacity. You will oversee the successful delivery of complex contact centre projects, ensuring on-time, within-budget execution and adherence to high-quality standards.

This role offers strategic impact across cross-functional teams, with leadership responsibilities and a focus on risk management, continuous improvement, and stakeholder satisfaction.

Qualifications

• 5+ years of experience in contact centre or project management.
• Proven track record of delivering complex, multi-stakeholder projects on time and within budget.
• Detailed project plans, tracking progress, and adapting to changing requirements.
• Strong communication and stakeholder management with both technical and non-technical teams.
• Familiar with Agile or Waterfall methodologies.
• Familiarity with contact centre operations and industry best practices.
• Degree in Project Management, Business, or related field preferred.

Responsibilities

• Manage the end-to-end delivery of contact centre projects, including planning, implementation, and closure
• Develop and manage detailed project plans, tracking progress and proactively addressing any issues or risks
• Collaborate closely with cross-functional teams to coordinate project activities and ensure seamless execution
• Monitor and report on project performance, identifying areas for improvement and recommending solutions
• Provide effective leadership and mentorship to project team members
• Ensure all projects adhere to Teleperformance's quality, compliance, and operational standards

Skills

Project management

Stakeholder management

Communication

Agile or Waterfall

Leadership

Education

Bachelor's degree in Project Management, Business, or related field

Job description

About the role

We are seeking an experienced Contact Center Project Manager to join our dynamic team. In this full-time, remote role, you will be responsible for overseeing the successful delivery of key contact centre projects, ensuring they are completed on time, within budget, and to the highest quality standards. This is an exciting opportunity to make a strategic impact within a leading global outsourcing provider.

What you'll be doing

1. Manage the end-to-end delivery of contact centre projects, including planning, implementation, and closure

2. Develop and manage detailed project plans, tracking progress and proactively addressing any issues or risks

3. Collaborate closely with cross-functional teams to coordinate project activities and ensure seamless execution

4. Monitor and report on project performance, identifying areas for improvement and recommending solutions

5. Provide effective leadership and mentorship to project team members

6. Ensure all projects adhere to Teleperformance's quality, compliance, and operational standards

What we're looking for

1. 5+ years of experience in contact centre or project management, preferably within the outsourcing or BPO industry

2. Proven track record of successfully delivering complex, multi-stakeholder projects on time and within budget

3. Excellent project management skills, with the ability to create detailed plans, track progress, and adapt to changing requirements

4. Strong communication and stakeholder management skills, with the ability to liaise effectively with both technical and non-technical teams

5. Proficient in using project management tools and methodologies, such as Agile or Waterfall

6. Familiarity with contact centre operations, technology, and industry best practices

7. A degree in Project Management, Business, or a related field is preferred