Project Manager - Operations

Sunlife; Taguig; On-site; PHP 1,200,000 - 1,700,000; Full time

Job summary

Sunlife is seeking an Operations Project Manager to oversee the strategic execution of key initiatives within its operations landscape. You will manage a portfolio of projects, drive governance, and deliver value across geographies.

The role requires 5+ years in project/portfolio management, strong analytics, and proficiency with MS Project, Smartsheet, JIRA, and Asana. Collaboration with WFM, QA, Training and IT is essential.

Qualifications

• 5+ years of work experience with project and portfolio management in operations or contact center environments
• Experience tracking and reporting operations compliance metrics
• Strong knowledge in delivering complex initiatives
• Excellent communication and stakeholder management abilities
• Proficiency in project management tools (MS Project, Smartsheet, JIRA, Asana) and MS Office Suite
• PMP, Prince2, or Agile/Scrum certification preferred

Responsibilities

• Lead the planning, prioritization, and governance of operations projects and initiatives aligned to strategic goals
• Maintain enterprise portfolio roadmap and ensure alignment with business capacity and resources
• Develop dashboards and reports to provide visibility into initiative health, benefits realization, and delivery risks
• Drive end-to-end delivery of complex, cross-functional projects
• Develop detailed project plans, charters, status reports, and risk mitigation strategies
• Ensure adherence to standard project management methodologies and frameworks (Agile/Waterfall/Hybrid)
• Partner with operations leaders, enabling teams, technology, and support functions to ensure initiative success
• Facilitate executive updates and steerco reviews with clear progress narratives
• Communicate proactively with stakeholders to manage expectations and foster collaboration
• Identify opportunities to streamline processes and enhance operational efficiency
• Track and report on benefits realization across initiatives
• Support change management for sustainable adoption of new solutions

Skills

Strong analytical skills

Leadership abilities

Stakeholder management

Communication skills

Education

Bachelor's degree in Business/Operations/Industrial Engineering

Tools

MS Project

Smartsheet

JIRA

Asana

Job description

Job Description:

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Job Description:

The Operations Project Manager plays a critical role in overseeing the strategic execution of key initiatives across the operations landscape. This role is responsible for managing the portfolio of projects aligned with business priorities, ensuring effective governance, visibility, and value delivery. The ideal candidate will drive cross-functional coordination, monitor project performance, mitigate risks, and support the transformation agenda across geographies.

Portfolio Management:

• Lead the planning, prioritization, and governance of operations projects and initiatives aligned to strategic goals.
• Maintain the enterprise portfolio roadmap and ensure alignment with business capacity and resource availability.
• Develop and maintain dashboards and reports to provide visibility into initiative health, benefits realization, and delivery risks.

Project Management & Execution:

• Drive end-to-end delivery of complex, cross-functional projects within scope, timeline, and budget.
• Develop detailed project plans, charters, status reports, and risk mitigation strategies.
• Ensure adherence to standard project management methodologies and frameworks (Agile/Waterfall/Hybrid).

Stakeholder Engagement & Communication:

• Partner closely with operations leaders, enabling teams (WFM, QA, Training), technology, and other support functions to ensure initiative success.
• Facilitate executive updates and steerco reviews with clear progress narratives and decision-making inputs.
• Communicate proactively with stakeholders to manage expectations and foster collaboration.

Process Improvement & Value Delivery:

• Identify opportunities to streamline processes, eliminate redundancies, and enhance operational efficiency.
• Track and report on benefits realization, including financial and non-financial impact across initiatives.
• Support change management efforts to ensure smooth adoption and sustainability of new solutions.

Handling of identified requirements/tasks deemed necessary

Core Competencies:

• Strong analytical and problem-solving skills
• Attention to detail and a focus on data accuracy
• Effective time management and ability to prioritize tasks under pressure
• Proactive and results-driven approach to operational challenges
• Strong collaboration and communication skills to work with cross-functional teams
• Excellent communication skills with the ability to translate complex data into actionable insights for non-technical stakeholders

Minimum Qualification:

• Bachelor's degree in Business, Operations, Industrial Engineering, or related field
• 5+ years of work experience with preferred project and portfolio management in an operations or contact center environment
• Experience tracking and reporting operations compliance metrics
• Strong knowledge in delivering complex initiatives
• Strong analytical, organizational, and leadership skills
• Excellent communication and stakeholder management abilities
• Proficiency in project management tools (e.g., MS Project, Smartsheet, JIRA, Asana) and MS Office Suite preferred
• PMP, Prince2, or Agile/Scrum certification preferred
• Strong communication and collaboration skills, particularly when working cross-functionally

Job Category:

Project Management - Systems

Posting End Date:

04/11/2026