General Manager – Order to Cash (O2C) | BPO Operations | Open for BPO Directors

Private Advertiser; Taguig; On-site; PHP 781,200 - 1,116,000; Full time

Job summary

Private Advertiser is looking for a Group/Track/Service Delivery Manager to lead the B2B Credit and Collections team in Metro Manila, Taguig. You will oversee a team of Collection and Credit Analysts, ensuring performance and service levels are met.

The ideal candidate will possess strong analytical and problem-solving skills, along with practical knowledge of SAP and experience managing Collections strategies and performance metrics.

This role requires excellent communication skills and the ability to manage stakeholder relationships effectively.

Qualifications

• Understanding of end-to-end Order to Cash (OTC) operations and expertise in B2B Collections.
• Experience as a Team Lead or Manager in Collections and Credits.
• Expertise in managing performance and business metrics.

Responsibilities

• Lead a team of Collection and Credit Analysts.
• Be the primary owner of team's performance and service levels.
• Produce and manage daily and monthly SLA/KPI reports.

Skills

Team leadership

Communication skills

Analytical skills

Problem-solving skills

Stakeholder management

Tools

SAP

Zendesk

Seibel CRM

MS Office

Visio

Job description

Roles and Responsibility

Work as a Group/Track/Service Delivery Manager for B2B Credit and Collections.

Key responsibilities would include:

• Lead a team of Collection and Credit Analysts, SMEs and Team Leads for the assigned AR Portfolio.
• Be the primary owner of team's performance and service levels
• Identify and lead efforts to execute process improvements and transformation opportunities
• Be responsible to produce and manage daily and monthly SLA/KPI reports (performance and business metrics)
• Be responsible to implement industry best OTC operational practices, identify tools and technology as applicable for the process
• Lead internal and external governance for team performance and process health
• Be the process owner in Collections and Credit team and provide guidance to overall team
• Drive operational excellence and responsible for people and performance management

Domain Experience

• Should have understanding of end-to-end Order to Cash (OTC) operations and SME expertise and experience in B2B Collections/ Credit Control team
• Should have experience as Individual Contributor and Team Lead/ Manager in outbound Collections and Credits team
• Should have good experience & understanding of Collections strategy, Ledger account maintenance and month end AR reporting
• Should have expertise in tracking, managing and reporting performance and business metrics for Collections and Credits

Technical

• Hands on experience in SAP(including invoicing, contracts, workflows)
• Preferable: Zendesk, Seibel CRM
• Experience in Workflow tools
• Experience in MS Office
• Experience in Visio (Creating process flows/Blueprints)

Soft Skills:

• Good communication skills
• Analytical & problem-solving skills.
• Able to speak and coordinate with other functions in order to resolve the issues on time
• Prior Team handling and people management is mandatory
• Managing customer experience
• Stakeholder and change management