Team Manager – (Collections)

Origo BPO Pty; Philippines; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

Origo BPO Pty in the Philippines is seeking a Team Manager – (Collections) to oversee a transactional finance team across client accounts. You will supervise daily operations, set clear goals, delegate tasks, and motivate members; hands-on processing is not part of the role.

The role requires proven 5+ years of team leadership in order-to-cash or AR operations within a BPO or shared-services environment, plus strong communication skills and client collaboration.

Qualifications

• Bachelor's Degree or equivalent work experience.
• Proven 5+ years of Team Leader experience, preferably in a BPO or shared-services environment.
• Strong communication, both written and verbal, with clients and team members.

Responsibilities

• Create an inspiring team environment with open communication.
• Set clear team goals and delegate tasks with deadlines.
• Oversee day-to-day operations across billing, collections, and cash application.
• Monitor team performance and report on metrics (SLA, aging, DSO).
• Lead daily huddles, Q reviews, and client status updates.

Skills

Communication skills

Leadership

Influencing

Time management

Organizational skills

Verbal communication

Written communication

Education

Bachelor's degree or equivalent

Tools

ERP / AR platforms

Billing portals

Ticketing tools

Job description

About the job Team Manager – (Collections)

ABOUT THE ROLE

The Team Manager is responsible for supervising, managing and motivating team members daily. As a team manager, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration on the Collections, Billing & Cash Application service lines, the Team Manager leads a transactional finance team across multiple client accounts — providing people leadership and delivery oversight with enough order-to-cash fluency to engage credibly with the team and the clients. Hands-on processing is not part of the role.

KEY RESPONSIBILITIES

• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operations
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members' feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team-building activities
• Build strong relationships with different POC's based on Portfolio's assigned
• Participating in CI Projects
• Run daily huddles, queue reviews, and shift endorsements across the billing, collections, and cash application teams
• Track SLAs, AR aging, DSO, promise-to-pay, and unapplied-cash metrics — surface blockers, sanity-check workloads, and flag delivery risks early
• Represent the team's delivery status and performance credibly in client conversations, including WBRs and MBRs
• Hybrid work setup, with occasional on-site reporting as required by business needs
• Work schedule may be adjusted based on operational requirement

SKILLS AND QUALIFICATIONS

Educational background required / desired:

• Bachelor's Degree or equivalent work experience

Work experience required / desired:

• Proven 5+ years of Team Leader experience
• Exposure to order-to-cash / AR operations (billing, collections, cash application) in a BPO or shared-services environment

Communications skills required / desired:

• 9/10
• Advanced

Other qualifications:

• Prefer with Team Leader experience/background
• Proven strong leadership and Influencing skills
• Strong ability to coach and motivate Team members.
• Excellent time management skills and the ability to prioritize work.
• Results-oriented and strong organizational skills.
• Excellent written and verbal communication skills.
• Understands what billing analysts, collectors, and cash-application specialists each produce — enough to represent the team credibly to the client.
• Able to read an AR aging report and a collections tracker and ask the right questions on disputes, promises-to-pay, and unapplied cash.
• Familiarity with ERP / AR platforms, client billing portals, and case or ticketing tools.
• Past background as a biller, collector, or cash-application specialist who moved into people management is a strong plus.