Credit and Collections Supervisor

EBM Talent Bucket Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading talent management firm is seeking an OTC Collections Specialist in Pasig, Philippines. The role focuses on managing customer accounts and ensuring timely collections, while also supporting cash flow improvement and customer satisfaction. Qualified candidates will hold a Bachelor's degree in a related field and have experience in credit and collections. Strong negotiation skills and proficiency in CRM systems are essential for success in this role.

Qualifications

• Bachelor's degree in Business or a related field, preferably with a financial background.
• Experience in credit and collections or customer service roles is required.
• Proven ability to work in fast-paced and high-volume settings.

Responsibilities

• Manage customer receivables while maintaining strong relationships.
• Negotiate payment terms based on customer situations.
• Monitor and improve collections-related KPIs.

Skills

Customer relationship management

Negotiation skills

Performance improvement

Education

Bachelor’s degree in Business or related field

Tools

CRM systems

SAP

Job description

Job Overview

We are looking for an OTC Collections Specialist to manage customer accounts, ensure timely collections, and support improvements in cash flow and customer satisfaction. This role serves as a subject matter expert in collections processes and works closely with the team lead to drive performance and continuous improvement.

Key Responsibilities

• Collect customer receivables while maintaining strong customer relationships
• Negotiate payment arrangements based on customer financial situations
• Monitor and improve DSO (Days Sales Outstanding) and collections KPIs
• Act as a process expert and share best practices within the team
• Provide feedback, coaching, and action plans to improve team performance
• Resolve billing disputes and customer queries using CRM tools
• Accurately document call outcomes and apply correct wrap codes
• Ensure compliance with debt collection policies and risk standards
• Act as officer-in-charge when the team lead is unavailable

Qualifications & Experience

• Bachelor’s degree in Business or any related field (financial background preferred)
• Experience in Credit & Collections, Credit Management, or Customer Service
• Proven track record working in a credit management or shared services environment
• Able to perform under high-volume and fast-paced settings
• Knowledge of outbound telephony, including predictive and progressive dialers
• Experience using CRM systems and SAP is an advantage