General Manager - Newport Sports by Quantum

Newport World Resorts; Pasay; On-site; PHP 3,900,000 - 6,500,000; Full time

Job summary

Newport World Resorts seeks a General Manager to provide high-level operational leadership and strategic partnership development for the multi-sport facility. You will ensure seamless daily operations, long-term sustainability, and growth through targeted initiatives and revenue generation.

Responsibilities include overseeing all sports facilities and equipment, maintaining courts and golf simulators, managing budgets and P&L, building customer relationships with partner hotels, recruiting and

Qualifications

• Bachelor's degree in relevant field.
• 5+ years of management experience in hospitality, sports facilities, or resort operations.
• Proven track record of operations management with P&L responsibility.
• Strong understanding of sports facilities management and disciplines.
• Excellent communication and interpersonal skills.
• Budgeting, financial management, and data analysis proficiency.
• Experience with customer relationship management and hospitality standards.

Responsibilities

• Oversee daily operations of all sports facilities and equipment.
• Ensure optimal maintenance of courts and facilities and calibration of golf simulators and putting.
• Develop and implement operational policies, safety protocols, and facility usage guidelines.
• Monitor facility utilization rates and maximize occupancy strategies.
• Coordinate and deliver services to guests.
• Offer specialized services, packages, and memberships to partner hotel guests.
• Establish SLAs and performance metrics with partner properties.
• Recruit, train, and supervise staff including coaches, technicians, and customer service personnel.
• Foster a culture of excellence and continuous improvement.
• Conduct performance evaluations and develop personnel.
• Develop and manage annual budgets and financial forecasts.
• Monitor revenue, expenses, and profitability metrics.
• Design pricing strategies, promotions, and memberships.
• Track KPIs and take corrective actions as needed.
• Build and maintain relationships with guests and partner hotels.
• Develop marketing strategies with Marketing teams to attract guests and corporate clients.
• Organize sports events, tournaments, and team-building activities.

Skills

Operational leadership

Strategic partnerships

Staff management

Budgeting & analytics

Customer service

Sports facilities knowledge

Education

Bachelor's degree in Business Management, Hospitality, Sports Management, or related field

Job description

JOB SUMMARY

The General Manager provides a dynamic blend of high-level operational leadership and strategic partnership development for the multi-sport facility at Newport World Resorts. This role ensures seamless daily operations and long-term sustainability while driving growth through targeted strategic initiatives and revenue generation.

RESPONSIBILITIES

Operational Management

• Oversee daily operations of all sports facilities and equipment

• Ensure optimal maintenance of courts and facilities and calibration of golf simulators and putting

• Develop and implement operational policies, safety protocols, and facility usage guidelines

• Monitor facility utilization rates and implement strategies to maximize occupancy

Facility Coordination and Services

• Coordinate and deliver services to guests

• Offer specialized services, packages, and memberships to partner hotel guests

• Establish service level agreements and performance metrics with partner properties

Team & Talent Management

• Recruit, train, and supervise staff including coaches, technicians, and customer service personnel

• Foster a culture of excellence, customer service, and continuous improvement

• Conduct performance evaluations and manage personnel development

Financial & Business Management

• Develop and manage annual budgets and financial forecasts

• Monitor revenue, expenses, and profitability metrics

• Design pricing strategies, promotional packages, and membership programs

• Track performance against KPIs and implement corrective actions as needed

Marketing & Business Development

• Build and maintain stakeholder relationships with guests and partner hotels (Marriott Manila, Sheraton, Hilton Manila, Holiday Inn Express, and Hotel Okura)

• Develop marketing strategies together with Marketing teams of NWR and NSQ to attract guests, corporate clients, and tournament organizers

• Organize and promote sports events, tournaments, and corporate team-building activities

• Build and maintain strong relationships with key accounts and strategic partners

Maintenance & Technology

• Ensure equipment is well-maintained and operates at peak performance

• Coordinate with equipment vendors for repairs, upgrades, and technical support

• Stay current with industry trends and emerging sports technologies

QUALIFICATIONS

• Bachelor's degree in Business Management, Hospitality, Sports Management, or related field

• Minimum 5 years of management experience in hospitality, sports facilities, or resort operations

• Proven track record of successful operations management and P&L responsibility

• Strong understanding of sports facilities management and multiple sports disciplines

• Excellent communication and interpersonal skills

• Proficiency in budgeting, financial management, and data analysis

• Experience with customer relationship management and hospitality standards