General Manager

Q Sports Builders OPC; Pasig; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

A premium athletic club in Metro Manila is seeking a General Manager to oversee operations, maintain performance standards, and enhance member experiences. This role demands a strong leader with a hospitality mindset and at least 5–8 years of experience in managing premium gyms or clubs. The ideal candidate will ensure operational discipline and implement effective systems for scheduling, staffing, and member feedback handling. A proactive and solutions-oriented professional is vital for success in this role.

Qualifications

• Minimum 5–8 years experience managing a premium gym, fitness club, hotel, or lifestyle brand.
• Proven ability to build and implement systems and SOPs.
• Strong people management and communication skills.

Responsibilities

• Oversee daily operations of the entire 700 sqm facility.
• Manage front desk, sales, trainers, coaches, and maintenance teams.
• Handle member feedback, complaints, and escalation professionally.

Skills

Leadership

Operational discipline

People management

Customer experience

Problem-solving

Job description

Description

The General Manager (GM) is responsible for the overall execution, performance, and standards of Prime Athletic Club. This role requires strong leadership, operational discipline, hospitality mindset, and experience in premium gyms, clubs, or high-end hospitality environments.

• Oversee daily operations of the entire 700 sqm facility
• Implement systems for scheduling, bookings, staffing, and reporting
• Lead hiring, onboarding, and training of all staff
• Ensure premium member experience at all touchpoints
• Manage front desk, sales, trainers, coaches, and maintenance teams
• Enforce policies, rules, and service standards consistently
• Coordinate with gym and yoga partners on program execution
• Monitor KPIs: membership growth, retention, utilization, revenue
• Oversee payroll, incentives, and staff performance evaluations
• Handle member feedback, complaints, and escalation professionally
• Ensure cleanliness, safety, and operational readiness at all times
• Prepare weekly and monthly reports for partners

Requirements

• Minimum 5–8 years experience managing a premium gym, fitness club, hotel, or lifestyle brand
• Strong background in hospitality or high-end customer experience
• Proven ability to build and implement systems and SOPs
• Experience leading teams of 20+ staff
• Strong people management and communication skills
• Comfortable with data, reports, and performance tracking
• Hands‑on, proactive, and solutions‑oriented
• Experience with membership‑based business models preferred

Ideal Candidate Profile

• Has run or helped open a premium gym or club
• Understands both hospitality and fitness operations
• Comfortable enforcing rules while remaining warm and professional
• Can independently identify problems and propose solutions
• Respected by staff and trusted by ownership
• Can act as the ‘adult in the room’ operationally