GDS Consulting_Microsoft MSD CRM Senior

EY; Philippines; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

EY Philippines seeks a seasoned D365 CRM Architect to lead architecture, design, and customization across Sales, Service and Marketing modules. You will implement complex CRM configurations, plugins, and integrations using .NET technologies within an agile delivery model.

The role emphasizes collaboration with client teams, hands-on development, and mentoring junior resources while ensuring delivery aligns with business goals and data migration needs.

Qualifications

• Minimum 5+ years CRM configuration and customization experience is required.
• Hands-on development experience with plugins and client-side JavaScript.
• Experience on large transformation programs in onshore/offshore delivery model.
• Client-facing engagements and strong written/verbal communication.
• Design and coding with Visual Studio, C# and Dynamics CRM components.
• Familiarity with agile delivery, CI/CD, and SQL relational databases.
• Analytical and problem-solving skills; ability to work creatively.
• BE/B.Tech./MCA/MBA with 8+ years in the industry.

Responsibilities

• Design next-generation digital architecture for CRM engagements.
• Participate in analyse and design phases; translate business requirements into solutions.
• Lead application design sessions; recommend solutions.
• Implement and customize D365 CRM configurations and integrations.
• Develop CRM applications using .NET plugins and ASP.NET extensions.
• Ensure designs align with business requirements and drive delivery.
• Collaborate within a team; adapt to changing workloads.
• Mentor project resources and foster a quality culture.

Skills

CRM Configuration

Plugins & JavaScript

Dynamics CRM

Agile & CI/CD

SQL & Relational DB

Analytical & Problem-solving

Communication skills

8+ years industry experience

Education

BE/B.Tech./MCA/MBA

Tools

Visual Studio

C#

IIS-Dynamics CRM

Typescript

Job description

Job purpose:

A D365 CRM Architect with deep hands-on knowledge of D365 CRM Configuration, customization within multiple CRM modules (Sales, Service and Marketing).

Job purpose:

A D365 CRM Architect with deep hands-on knowledge of D365 CRM Configuration, customization within multiple CRM modules (Sales, Service and Marketing).

Your client responsibilities:

• Work on CRM engagements to design the next generation digital architecture
• Be involved in analyse and design phases of a project
• Responsible for collaboration with client teams to understand the business requirements and translate it to solutions.
• Execute & participate in application design sessions and make solution recommendations
• Deep understanding of Integration & Data Migration methods/tools within D365 CRM
• Deep knowledge of configuring and customizing CRM application
• Develop CRM Application using. Net Plugins/ASP.Net extensions
• Ensuring that design is in line with the business requirements
• Work cooperatively in a team environment
• Remain flexible on changing workloads

Your people responsibilities:

• Building a quality culture
• Foster teamwork and lead by example
• Training and mentoring of project resources
• Participating in the organization-wide people initiatives

Key skills:

• Minimum 5+ years of CRM Configuration & Customization experience is must.
• Must have done hands-on development – writing plugins & client-side JavaScript
• Must have done worked on large transformation programs in onshore offshore delivery model
• Must have worked on client facing engagements
• Design and coding experience in skills viz. (Visual Studio, C# and IIS-Dynamics CRM)
• Experience in agile delivery and deployment, continuous integration and build processes
• Familiar with relational database concepts and SQL
• Strong analytical and problem-solving skills; ability to work creatively in problem solving environment
• Excellent written and verbal communication skills
• BE/B.Tech. /MCA/MBA with a sound industry experience of 8+ years

Preferred skills:

• CRM Configuration & Customization (Plugins, JavaScript)
• D365 CRM Certified
• Typescript