GDS Airline Reservations Specialist - Inbound/Outbound

Cloudstaff; Philippines; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Health insurance

Leave credits

Career advancement

Provided PC/Laptop

Fiber internet

Job summary

Cloudstaff is hiring an Airline Reservations Specialist – GDS Inbound & Outbound in the Philippines. You will handle inbound/outbound calls, bookings, changes, and ticketing, using GDS systems to support passengers and travel agents.

The role requires GDS proficiency, strong communication, and flexibility to work night shifts and across time zones. Join a team with career growth and extensive employee benefits in a vibrant office setting.

Qualifications

• Previous experience in airline reservations, travel, or customer service.
• Basic to good knowledge of a GDS such as Amadeus, Sabre, or Galileo.
• Holds a college degree in Business, Tourism, or a related field.
• Good communication skills.
• Customer-service oriented and professional.
• Good attention to detail.
• Comfortable making outbound calls and following up with customers.
• Willing to work in shifts and across different time zones.

Responsibilities

• Make outbound calls to passengers and travel agents.
• Follow up on missed calls, voicemails, and pending requests.
• Assist with bookings, changes, cancellations, and ticketing.
• Handle queries related to fares, refunds, baggage, and seat assignments.
• Assist with special service requests such as wheelchair assistance.
• Use the GDS to check and update passenger bookings.
• Provide accurate information and maintain good customer service.
• Escalate issues when required.
• Answer inbound calls from passengers and travel agents.
• Maintain professional and friendly communication with customers.

Skills

GDS proficient

Education

College degree in Business, Tourism, or related field

Tools

Amadeus

Sabre

Galileo

Job description

Cloudstaff is hiring an Airline Reservations Specialist – GDS Inbound & Outbound in the Philippines. You will handle inbound/outbound calls, bookings, changes, and ticketing, using GDS systems to support passengers and travel agents.

The role requires GDS proficiency, strong communication, and flexibility to work night shifts and across time zones. Join a team with career growth and extensive employee benefits in a vibrant office setting.