GDS Airline Customer Service Specialist – Day Shift

Concentrix Philippines; Muntinlupa; On-site; PHP 376,000 - 450,000; Full time

Benefits offered by this job

Day shift schedule

Pioneer airline account

Job summary

Concentrix Philippines is seeking a Customer Service Representative with GDS experience to join our airline account in Alabang, Muntinlupa City. You will assist airline customers with travel-related inquiries, bookings, and policies, delivering a positive service experience.

This day-shift role offers growth opportunities within a pioneering account and exposure to leading GDS platforms to manage reservations and related transactions.

Qualifications

• Experience using GDS to manage airline bookings and inquiries.
• Strong customer service skills with a focus on accuracy and empathy.
• Familiarity with airline policies and fare rules is a plus.

Responsibilities

• Handle airline reservations, cancellations, and travel inquiries.
• Use GDS platforms to assist with bookings and transactions.
• Provide accurate flight schedules, fares, itineraries, and airline policies.
• Resolve customer concerns while maintaining high service standards.
• Maintain records of interactions and transactions.
• Follow processes to ensure quality and compliance.
• Collaborate with team to achieve account goals and performance targets.

Skills

GDS experience

Customer service

Airline industry

Tools

GDS platforms

Job description

Concentrix Philippines is seeking a Customer Service Representative with GDS experience to join our airline account in Alabang, Muntinlupa City. You will assist airline customers with travel-related inquiries, bookings, and policies, delivering a positive service experience.

This day-shift role offers growth opportunities within a pioneering account and exposure to leading GDS platforms to manage reservations and related transactions.