Airline Reservations Specialist – GDS Inbound & Outbound | WFO Angeles

Cloudstaff Pty; Angeles; On-site; PHP 201,000 - 290,000; Full time

Job summary

Cloudstaff is seeking a GDS-proficient inbound/outbound agent in Angeles to handle passenger and travel-agent callbacks, bookings, and related inquiries. You will manage outbound calls, follow up on voicemails, and support changes, ticketing, and fare queries using major GDS systems.

The role requires airline reservations or travel industry experience, strong communication, and a customer-focused approach. Shift work across time zones is expected; work-from-office in Angeles.

Qualifications

• Previous experience in airline reservations, travel, or customer service.
• Knowledge of a GDS such as Amadeus, Sabre, or Galileo.
• Degree in Business, Tourism or related field.
• Strong communication and customer-service orientation.

Responsibilities

• Make outbound calls to passengers and travel agents.
• Follow up on missed calls, voicemails, and pending requests.
• Assist with bookings, changes, cancellations, and ticketing.
• Handle queries related to fares, refunds, baggage, and seat assignments.
• Assist with special service requests such as wheelchair assistance.
• Use the GDS to check and update passenger bookings.
• Provide accurate information and maintain good customer service.
• Escalate issues when required.
• Answer inbound calls from passengers and travel agents.

Skills

GDS proficiency

Outbound calls

Inbound calls

Customer service

Education

College degree in Business or Tourism

Tools

Amadeus

Sabre

Galileo

Job description

Work-From-Office is a setup based in Angeles

We are looking for aGDS-proficient Inbound and Outbound Agent to handle customer and travel-agent callback requests and handle inbound calls from passengers and travel agents on behalf of the airline and The role involves following up on missed calls, voicemails, and customer queries, assisting customers with bookings, changes, ticketing, and general travel-related queries while assisting with bookings and other travel-related requests through the GDS.

Key Responsibilities

• Make outbound calls to passengers and travel agents.
• Follow up on missed calls, voicemails, and pending requests.
• Assist with bookings, changes, cancellations, and ticketing.
• Handle queries related to fares, refunds, baggage, and seat assignments.
• Assist with special service requests such as wheelchair assistance.
• Use the GDS to check and update passenger bookings.
• Provide accurate information and maintain good customer service.
• Escalate issues when required.
• Answer inbound calls from passengers and travel agents.
• Assist with bookings, changes, cancellations, and ticketing.
• Handle queries related to fares, refunds, baggage, and seat assignments.
• Assist with special service requests such as wheelchair assistance.
• Use the GDS to check and update passenger bookings.
• Provide accurate information and resolve customer queries.
• Escalate issues when required.
• Maintain professional and friendly communication with customers.

Previous experience inairline reservations, travel, or customer service.Basic to good knowledge of a GDS such as Amadeus, Sabre, or Galileo., Holds a college degree in Business, Tourism, or a related field.Good communication skills.Customer-service oriented and professional.Good attention to detail.Comfortable making outbound calls and following up with customers.Willing to work in shifts and across different time zones.