GDS Airline Reservations Specialist – Inbound & Outbound

Cloudstaff; Pampanga; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Health and life insurance

PC/Laptop provided

Free coffee and meals

Salary increase annually

Beer Fridays

Wellness program

Job summary

Cloudstaff is hiring an Airline Reservations Specialist – GDS Inbound & Outbound to join our team in the Philippines. The role focuses on handling customer and travel-agent requests, making outbound calls, and managing bookings using GDS systems such as Amadeus, Sabre, or Galileo.

You will work night shifts in an office setting, supporting passengers with bookings, changes, ticketing, and related travel queries while delivering friendly, professional service and meticulous attention to detail.

Qualifications

• Experience in airline reservations, travel, or customer service.
• Knowledge of GDS such as Amadeus, Sabre, or Galileo.
• Willingness to work night shifts and across time zones.
• Customer-service oriented with professional demeanor.

Responsibilities

• Make outbound calls to passengers and travel agents.
• Follow up on missed calls, voicemails, and pending requests.
• Assist with bookings, changes, cancellations, and ticketing.
• Handle queries related to fares, refunds, baggage, and seat assignments.
• Assist with special service requests such as wheelchair assistance.
• Use the GDS to check and update passenger bookings.
• Provide accurate information and maintain good customer service.
• Escalate issues when required.
• Answer inbound calls from passengers and travel agents.

Skills

GDS proficiency

Outbound calls

Inbound calls

Customer service

Tools

Amadeus

Sabre

Galileo

Job description

Cloudstaff is hiring an Airline Reservations Specialist – GDS Inbound & Outbound to join our team in the Philippines. The role focuses on handling customer and travel-agent requests, making outbound calls, and managing bookings using GDS systems such as Amadeus, Sabre, or Galileo.

You will work night shifts in an office setting, supporting passengers with bookings, changes, ticketing, and related travel queries while delivering friendly, professional service and meticulous attention to detail.