GBS Training Specialist

UPS; Western Visayas; On-site; PHP 391,000 - 670,000; Part time

Job summary

UPS is seeking a Training Facilitator to deliver instructor-led and virtual training for Customer Care Representatives in the Philippines. You will prepare materials, update modules, and ensure learners achieve certification and readiness for operations.

The role requires experience in customer service and training, strong communication skills, and the ability to analyze learning gaps. This temporary position offers opportunities to impact performance across teams.

Qualifications

• College graduate or international equivalent education.
• Minimum of 2 years of customer service, contact center, or related operational experience.
• Experience in training facilitation, instructional delivery, coaching, or employee development.
• Strong oral and written communication with diverse audiences.
• Strong problem-solving and analytical skills to identify learning gaps.
• Good and consistent attendance record.
• Ability to facilitate classroom, virtual, and one-on-one sessions.
• Strong interpersonal skills to collaborate across teams and levels.
• Ability to provide constructive feedback to improve performance.

Responsibilities

• Facilitate instructor-led and virtual training programs for new hires and existing Customer Care Representatives.
• Deliver training on customer service, processes, systems, and compliance to support operational readiness.
• Prepare training materials, review modules, and develop outlines to enhance learner understanding.
• Manage training completion records and update learning management systems for accurate tracking.

Skills

Communication

Problem-solving

Analytics

Time management

Interpersonal skills

Education

College degree

Tools

Excel

PowerPoint

Word

Outlook

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

• Facilitate instructor-led and virtual training programs for new hires and existing Customer Care Representatives.
• Deliver customer service, process, systems, and compliance training to support operational readiness and business objectives.
• Prepare training materials, review training modules, and develop process outlines to enhance learner understanding and engagement.
• Manage training completion records and update learning management systems to ensure accurate learner tracking and certification status.

Required Qualifications

• College graduate or international equivalent education.
• Minimum of 2 years of customer service, contact center, or related operational experience.
• Previous training facilitation, instructional delivery, coaching, or employee development experience.
• Strong oral and written communication skills with the ability to effectively present information to diverse audiences.
• Strong problem-solving and analytical skills with the ability to identify learning gaps and recommend appropriate solutions.
• Good and consistent attendance record.
• Ability to facilitate classroom, virtual, and one-on-one training sessions.
• Strong interpersonal skills with the ability to build relationships and collaborate effectively across multiple teams and levels of the organization.
• Ability to provide constructive feedback and coaching that supports employee performance improvement.
• Proficient in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
• Ability to generate, analyze, and interpret reports and performance metrics.
• Strong organizational, time management, and prioritization skills.
• Ability to adapt to changing business needs, processes, and priorities.
• Excellent attention to detail and commitment to maintaining accurate training records and documentation.

Employee Type:

Temporary
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