GBS Training Specialist

P27 Clark Air Hub; Metro Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

UPS in the Philippines is seeking a Training Facilitator to deliver instructor-led and virtual training for new hires and existing Customer Care Representatives. You will develop materials, review modules, and maintain records to ensure learners are certified and compliant, supporting UPS's operational readiness and business objectives.

The role requires strong communication, coaching, and the ability to present to diverse audiences across teams.

Qualifications

• College graduate or international equivalent education.
• Minimum of 2 years of customer service, contact center, or related operational experience.
• Experience in training facilitation, instructional delivery, coaching, or employee development.
• Strong oral and written communication for diverse audiences.
• Ability to analyze learning gaps and suggest solutions.
• Good attendance and reliability.
• Ability to facilitate classroom, virtual, and one-on-one sessions.
• Strong interpersonal skills for cross-team collaboration.
• Provide constructive feedback to improve performance.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Ability to generate, analyze, and interpret reports and performance metrics.
• Strong organizational and time management skills.

Responsibilities

• Facilitate instructor-led and virtual training programs for new hires and existing Customer Care Representatives.
• Deliver customer service, process, systems, and compliance training to support readiness and objectives.
• Prepare training materials, review modules, and develop outlines to enhance learning.
• Manage training completion records and update LMS to ensure accurate tracking and certification status.

Skills

Customer service

Training facilitation

Communication skills

MS Office

Coaching

Interpersonal skills

Time management

Education

College graduate or international equivalent education

Tools

Excel

PowerPoint

Word

Outlook

Job description

Job Description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion.

Responsibilities

• Facilitate instructor-led and virtual training programs for new hires and existing Customer Care Representatives.
• Deliver customer service, process, systems, and compliance training to support operational readiness and business objectives.
• Prepare training materials, review training modules, and develop process outlines to enhance learner understanding and engagement.
• Manage training completion records and update learning management systems to ensure accurate learner tracking and certification status.

Required Qualifications

• College graduate or international equivalent education.
• Minimum of 2 years of customer service, contact center, or related operational experience.
• Previous training facilitation, instructional delivery, coaching, or employee development experience.
• Strong oral and written communication skills with the ability to effectively present information to diverse audiences.
• Strong problem-solving and analytical skills with the ability to identify learning gaps and recommend appropriate solutions.
• Good and consistent attendance record.
• Ability to facilitate classroom, virtual, and one-on-one training sessions.
• Strong interpersonal skills with the ability to build relationships and collaborate effectively across multiple teams and levels of the organization.
• Ability to provide constructive feedback and coaching that supports employee performance improvement.
• Proficient in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
• Ability to generate, analyze, and interpret reports and performance metrics.
• Strong organizational, time management, and prioritization skills.
• Ability to adapt to changing business needs, processes, and priorities.
• Excellent attention to detail and commitment to maintaining accurate training records and documentation.

Employee Type: Temporary UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world's largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.