GBS Customer Service Rep

hcmportal; Philippines; On-site; PHP 300,000 - 450,000; Full time

Job summary

UPS is seeking a permanent employee to handle incoming requests from customers and vendors, execute orders, provide quotes, and check shipment status. You will analyze customer needs and offer practical solutions, applying knowledge of established processes to execute with excellence.

The role involves administrative or technical support to ensure smooth operations, recognizing and solving typical problems within the team, and contributing to service quality with proper guidance and supervision.

Responsibilities

• Handles incoming requests from customers and vendors, executes orders, provides quotes, checks shipment status.
• Analyzes customer needs and provides practical solutions while following established processes.

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Receives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status, etc. Analyzes customer needs and provides solutions. Provides administrative or technical support to ensure effective on-going operations. Applies knowledge of established processes and procedures to execute with excellence. Performs administrative work that requires working knowledge and skills: developed through formal training or work experience. Recognizes and solves typical problems that can occur in own work area by evaluating and selecting solutions from established options. Impacts own team through the quality of the services or information provided. Works within established procedures with a moderate degree of supervision.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.