GBS Customer Service Rep

UPS; Pampanga; On-site; PHP 250,000 - 350,000; Full time

Job summary

UPS in the Philippines, Pampanga, is seeking a customer service professional to handle inquiries, input data, investigate cases, and monitor progress. This permanent role offers exposure to global logistics operations.

You will document information, coordinate with teams, and follow through until cases are resolved, ensuring high-quality service for customers and a smooth case workflow.

Join a Fortune Global 500 company and contribute to outcomes in a fast-paced environment.

Responsibilities

• Provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case.
• Documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case. This position documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.