Garnishment Officer

Grant Thornton Ireland; Philippines; On-site; PHP 420,000 - 540,000; Full time

Job summary

Grant Thornton Ireland is seeking a detail-oriented Operations Associate in the Philippines to support legal notice processing, case management, and external communications. You will review notices, update records, and ensure timely actions in line with SOPs.

Ideal candidates have 2–3 years in back-office or legal/compliance processing, strong written English, and the ability to handle high-volume workflows in a fast-paced environment. This is a full-time role with standard hours.

Qualifications

• 2–3 years of experience in operations or back-office processing.
• Experience in financial services, payroll/garnishments, legal/compliance processing, or BPO/shared services is a plus.

Responsibilities

• Review incoming legal notices for accuracy, completeness and basic legal validity.
• Identify impacted customer accounts and categorize notices by type and urgency.
• Place and release account holds in line with legal requirements and SOPs.
• Assist with processing of levies and fund remittance coordination.
• Process UCC liens, subpoenas, and account freeze requests.
• Manage end-to-end case lifecycle: creation, tracking, updating records, and documentation.
• Prepare responses to third parties and communicate with customers and government agencies.
• Escalate complex cases to the Manager when needed.
• Maintain audit-ready records and meet SLAs.

Skills

Attention to detail

High-volume workflows

Written and verbal communication

Follow SOPs

Compliance awareness

Time management

Case management systems

Tools

Case management systems

Job description

Key Responsibilities

• Legal Notice Processing
  • Review incoming legal notices (garnishments, levies, liens, subpoenas) to ensure:
  • Accuracy
  • Completeness
  • Basic legal validity (as per defined guidelines)
  • Identify impacted customer accounts within internal systems.
  • Categorise and prioritise incoming notices based on type and urgency.
  • Account Actions & Case Handling
  • Place and release account holds in accordance with legal requirements and internal procedures.
  • Support processing of levies, including:
    • Applying account restrictions
    • Supporting recurring holds
    • Facilitating fund remittance coordination
  • Process UCC liens, subpoenas, and account freeze requests.
  • Handle account releases following legal resolution.
• Case Management & Documentation
  • Manage end-to-end case lifecycle, including:
  • Case creation and tracking
  • Updating system records
  • Maintaining complete documentation
  • Download and upload legal notices into internal systems.
  • Maintain accurate and audit-ready records for all processed cases.
  • Monitor assigned workload and meet defined SLAs and turnaround times.
• External Communication & Responses
  • Prepare and submit responses to third parties (e.g. creditors, tax authorities, agencies).
  • Communicate with:
    • Customers
    • Government agencies
    • Legal representatives / attorneys
  • Respond to email-based cases using predefined templates and macros.
  • Escalate complex or sensitive cases to the Manager where required.
• Compliance & Quality Assurance
  • Adhere to all legal, regulatory, and client-specific requirements.
  • Ensure accuracy and completeness of all case actions and communications.
  • Follow standard operating procedures (SOPs) and internal controls.
  • Support audit requests and quality review processes.
• Process Support & Continuous Improvement
  • Identify process inefficiencies or recurring issues.
  • Suggest improvements to workflows, templates, and SOPs.
  • Participate in training and process updates as required.

Experience

• 2–3 years’ experience in operations or back-office processing, ideally within:
  • Financial services
  • Payroll or garnishments
  • Legal or compliance processing
  • BPO/shared services environment

Core Skills

• Strong attention to detail and accuracy
• Ability to manage high-volume, case-based workflows
• Good written and verbal communication skills
• Ability to follow structured processes and SOPs
• Basic understanding of compliance-driven environments
• Strong time management and prioritisation skills

Preferred Attributes

• Exposure to legal notices (garnishments, levies, subpoenas, liens)
• Experience with case management systems
• Familiarity with email-based workflows and templates/macros
• Ability to work in a fast-paced, deadline-driven environment