Garnishment Lead

Grant Thornton Ireland; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Grant Thornton Ireland is seeking a senior operations professional to oversee the end-to-end processing of legal notices, including garnishments and subpoenas, and to lead a team of analysts in a high-volume environment. You will manage case lifecycles, ensure regulatory compliance, and maintain audit-ready documentation while coordinating with clients, government agencies, and legal representatives.

This role emphasizes process improvement, SOP development, and scalable operations in a

Qualifications

• 5–8+ years experience in operations, ideally within: legal processing, payroll/garnishments, banking or financial services operations, BPO/shared services environments.
• Proven experience managing teams in a high-volume, process-driven environment.

Responsibilities

• Oversee daily processing of legal notices including garnishments, levies, liens, and subpoenas.
• Ensure notices are reviewed for accuracy and legal sufficiency.
• Supervise identification of impacted customer accounts within internal systems.
• Ensure correct placement and release of account holds in line with legal requirements.
• Manage levy processing activities, including recurring holds and fund remittances.
• Oversee the full case lifecycle from intake to closure, including categorisation, case creation and tracking.
• Ensure timely downloading, uploading, and processing of legal notices in internal platforms.
• Monitor queue volumes, backlog, and workload allocation across the team.
• Ensure all activities comply with applicable legal, regulatory, and client-specific requirements.
• Maintain audit trails, documentation standards, and control frameworks.
• Serve as escalation point for complex or high-risk legal cases.
• Continuously review and enhance SOPs in line with regulatory and process changes.
• Oversee preparation and submission of responses to third parties (e.g. creditors, tax authorities, legal bodies).
• Manage communication with customers, government agencies, and legal representatives.
• Ensure consistent, professional responses aligned with templates, macros, and legal guidelines.
• Act as primary escalation contact for client stakeholders.
• Lead, coach, and develop a team of analysts and senior analysts.
• Conduct hiring, onboarding, and training of new team members.
• Set performance targets aligned to SLAs and quality metrics.
• Drive a culture of accuracy, accountability, and compliance.
• Identify opportunities to improve processing efficiency, automation, and workflow optimization.
• Enhance templates, macros, and communication frameworks.
• Support scaling of operations (onboarding additional team members or expanding scope).
• A strong compliance mindset and attention to detail are critical for this type of work.

Skills

Legal notice processing

Attention to detail

Risk awareness

SLA & KPIs

Stakeholder communication

Confidential data handling

Case management systems

Job description

• Oversee daily processing of legal notices including garnishments, levies, liens, and subpoenas.
• Ensure notices are reviewed for:
• Accuracy
• Legal sufficiency
• Supervise identification of impacted customer accounts within internal systems.
• Ensure correct placement and release of account holds in line with legal requirements.
• Manage levy processing activities, including recurring holds and fund remittances.

Case Management & Processing Oversight

• Oversee the full case lifecycle from intake to closure, including:
• Categorisation of incoming notices
• Case creation and tracking
• Documentation and audit readiness
• Ensure timely downloading, uploading, and processing of legal notices in internal platforms.
• Monitor queue volumes, backlog, and workload allocation across the team.

Compliance & Risk Management

• Ensure all activities comply with applicable legal, regulatory, and client-specific requirements.
• Maintain strong audit trails, documentation standards, and control frameworks.
• Serve as escalation point for complex or high-risk legal cases.
• Continuously review and enhance SOPs in line with regulatory and process changes.

External & Internal Stakeholder Management

• Oversee preparation and submission of responses to third parties (e.g. creditors, tax authorities, legal bodies).
• Manage communication with:
• Customers
• Government agencies
• Legal representatives / attorneys
• Ensure consistent, professional responses aligned with templates, macros, and legal guidelines.
• Act as primary escalation contact for client stakeholders.

Team Leadership & Development

• Lead, coach, and develop a team of analysts and senior analysts.
• Conduct hiring, onboarding, and training of new team members.
• Set performance targets aligned to SLAs and quality metrics.
• Drive a culture of accuracy, accountability, and compliance.

Process Efficiency & Continuous Improvement

• Identify opportunities to improve:
• Processing efficiency
• Automation and workflow optimisation
• Standardisation across case handling
• Enhance templates, macros, and communication frameworks.
• Support scaling of operations (e.g. onboarding additional team members or expanding scope).

(A strong compliance mindset and attention to detail are critical for this type of work.) [Fw: BPO Su...iry – CPTO | Outlook]

Experience

• 5–8+ years’ experience in operations, ideally within:
• Legal processing
• Payroll/garnishments
• Banking or financial services operations
• BPO/shared services environments
• Proven experience managing teams in a high-volume, process-driven environment.

Core Skills

• Strong understanding of legal notice processing (garnishments, levies, subpoenas, liens)
• Excellent attention to detail and risk awareness
• Experience managing SLAs, KPIs, and operational performance
• Strong stakeholder and communication skills
• Ability to manage sensitive and confidential information
• Experience with case management or workflow systems

Preferred Attributes

• Exposure to US legal / financial compliance processes
• Experience in offshore delivery models (e.g. Philippines-based teams)
• Ability to build SOPs and operational frameworks from scratch
• Background in compliance-heavy or document-intensive environments