Associate, Bank Operations Levies and Garnishments

Capital One Philippines Support Services Corp.; Muntinlupa; On-site; PHP 279,000 - 469,000; Full time

Job summary

Capital One Philippines Support Services Corp. in Metro Manila seeks a Levies and Garnishments Associate to support intake, processing, and payments, mitigating financial risk and ensuring accuracy. The role emphasizes standardized processes, high‑quality case processing, and proactive stakeholder trust in a fast‑paced back-office environment.

The position is onsite with night shift requirements. Candidates should have call center or equivalent experience, strong attention to detail, and

Qualifications

• Two years college level education or equivalent work experience.
• At least two years experience in a call center environment or equivalent.
• At least one year of experience using Microsoft Office or Google Suite.
• Strong attention to detail, good communication and problem solving skills.

Responsibilities

• Communicate with attorneys/agencies, stakeholders and external vendors/banks to optimize contact.
• Manage complaints and escalations, including contacting third parties to remediate.
• Own reconciliation of money movement and mitigate financial losses.
• Perform monthly quality reviews to ensure regulatory compliance and standards.
• Participate in projects including technology and automation enhancements.
• Support management of operational teams and document processing to handle workload.
• Drive process optimization and document gaps for continuous improvement.
• Review processes to measure accuracy and support modernization of the bank case management system.

Skills

Communication

Attention to detail

Problem solving

Education

Two years college level education

Tools

Microsoft Office

Google Suite

Job description

Summary

The Levies and Garnishments Associate supports critical operations, including intake, processing, special projects, coaching, and payments. We are seeking a knowledgeable professional with a background in bank processing to mitigate financial risk and ensure process accuracy. The ideal candidate will champion standardization, elevate case processing quality, and act as a self-starter who thrives in collaborative, high‑pressure environments while proactively building stakeholder trust.

Work Set up:O

onsite Back Office. Candidates must be amenable to a night shift schedule.

General Responsibilities

• Exercise exceptional communication skills and optimize contact with attorneys/agencies, stakeholders and external vendors/banks
• Manage complaints and escalations which may result in contacting third parties as necessary to remediate
• Owns reconciliation of money movement and mitigates financial losses
• Completes monthly quality reviews to ensure compliance with regulatory requirements and critical business standards
• Participates in special projects as needed including technology and automation enhancements
• Supports overall management of operational teams and processing of documents as needed to accommodate work volumes
• Drive process optimization by challenging designs for scalability, documenting gaps, and supporting continuous improvement.
• Uphold the review of processes to measure accuracy
• Support the modernization of the bank case management system
• Ability to handle other duties as assigned by management and work in a fast‑paced environment

Basic Qualifications

• Two (2) years college level education or equivalent work experience
• At least two (2) years experience in a call center environment or any equivalent work experience
• At least one (1) year of experience using Microsoft Office or Google Suite
• Strong attention to detail , good communication and problem solving skills

Preferred Qualifications

• At least 2- years of customer service or banking experience
• Experience in deposit operations , bank account servicing ,ACH , Tax Levies/ Liens , Paralegal , legal orders, payment operations, account restraints or back office financial services is preferred
• Experience in U.S. banking processes is an advantage

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.