Gaming CS Supervisor - VIP Support & Team Lead

Beyond Horizon; Taguig; On-site; PHP 334,800 - 502,200; Full time

Job summary

Beyond Horizon is looking for a Customer Service Team Lead in Taguig. The ideal candidate will have at least 2 years of customer service experience in online gaming, strong coordination skills, and be fluent in both Mandarin and English. Responsibilities include developing daily schedules, monitoring performance metrics, and enhancing operational efficiency. Preferred qualifications include experience with Zoho systems and familiarity with VIP player management. This is a full-time on-site position.

Qualifications

• Minimum of 2 years of customer service experience in online gaming or related entertainment.
• Proficient in gaming operational processes such as deposits and withdrawals.
• Strong team leadership skills with the ability to develop schedules.

Responsibilities

• Develop and implement daily schedules for the customer service team.
• Monitor key customer service performance indicators.
• Handle escalations involving VIP users and major complaints.

Skills

Mandarin and English fluency

Team coordination and leadership

Core gaming operational processes

Ability to manage staffing adjustments

Education

Bachelor's degree

Tools

Zoho customer service systems

Job description

Beyond Horizon is looking for a Customer Service Team Lead in Taguig. The ideal candidate will have at least 2 years of customer service experience in online gaming, strong coordination skills, and be fluent in both Mandarin and English. Responsibilities include developing daily schedules, monitoring performance metrics, and enhancing operational efficiency. Preferred qualifications include experience with Zoho systems and familiarity with VIP player management. This is a full-time on-site position.