Game Operations Specialist

GameOps Inc.; Pasig; On-site; PHP 334,800 - 558,000; Full time

Job summary

A gaming support company in Metro Manila is looking for a Game Operations Specialist to assist players and enhance their gaming experience. Ideal candidates should have a Bachelor's degree, excellent English skills, and experience with Web3 games. Knowledge of cryptocurrencies and willingness to work onsite in shifting schedules are also required. Join us to develop your professional skills while supporting our gaming community.

Responsibilities

• Support players in every aspect of a video game’s user experience.
• Utilize software tools to communicate with players and resolve gameplay issues.

Skills

Excellent English communication skills

Problem diagnosis and solving

Internet and website technologies

Effective cross-functional communication

Knowledge of social media and technical terminology

Experience in Web3 games

Knowledge of cryptocurrencies and NFTs

Education

Bachelor's/College Degree in any field

Job description

We are searching for individuals that recognize the value of professional growth through the development of professional skills and have the dedication to achieve such advancement.

• Primary responsibility will be to support players in every aspect of a video game’s user experience.
• Game Operations Specialists utilize a variety of software tools to communicate with players and resolve issues related to gameplay, accounts, payments, bugs, etc.

Qualifications

• Candidates must possess at least a Bachelor's/College Degree in any field.
• With excellent English communication skills
• Strong desire to learn Internet and website technologies and communicate with players/customers.
• Ability to diagnose and solve problems with varying complexity, using multiple tools and systems
• Ability to interact and communicate effectively cross-functionally and with various levels of the organization
• Knowledge of internet, social media, and technical terminology is a plus
• Must have experience in playing various Web3 games.
• Must have knowledge regarding different crypto currencies and NFTs.
• Experience in playing Maple Story PC is a plus.
• Must be willing to work ONSITE on shifting schedules including night shift, weekends, and holidays