Game Operations Specialist

OnyxCrown INC; Cagayan Valley; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service firm in Cagayan Valley is seeking individuals to assist customers online and resolve inquiries. Applicants should have a diploma, relevant experience, and strong English communication skills. This position requires accuracy in technical abilities and organizational skills while adhering to attendance policies. Applicants must be willing to work in shifts and undergo training.

Qualifications

• 1-3 years of experience in customer service.
• College graduate/undergraduate of any fields is a must.
• Ability to work in shifts and on public holidays.

Responsibilities

• Assist customers online, resolve inquiries, manage complaints, and provide product information.
• Obey instructions of superiors & arrangements of the company.
• Strictly adhere to attendance policy.

Skills

Proficient in English

Strong customer service skills

Solid technical abilities

Exceptional organizational skills

Education

Diploma in any field

Job description

Overview

Job description for an employee in customer service with focus on recognition and rewards; government mandated benefits are noted.

Employee Recognition and Rewards

• Assist customers online, resolve inquiries, manage complaints, and provide product information.
• Familiar with Sports/Esports or understanding the mechanics of them (Soccer/Basketball/LoL/Dota2/CS:GO/Valorant etc).
• Able to obey instructions of superiors & arrangements of the company.
• Focused & fast learner; there will be training & multiple tests.
• Able to always be punctual & strictly adhere to attendance policy.

Educational Qualifications

• A diploma in any field.
• College graduate/undergraduate of any fields is a must

Experience Level

• 1-3 years of experience in customer service.

Skills and Competencies

• Proficient in English, strong customer service skills, solid technical abilities, and exceptional organizational skills.

Working Conditions

• Onsite in Cagayan valley

Qualities and Traits

• Strong work ethic, patience, empathy, and excellent communication skills.

• Good in mathematics (addition/subtraction/multiplication/division) & basic knowledge of probability/percentage; there will be a test.

• Computer literate; must be able to type fast & accurately.
• Fluent English communication; we have a mix of foreign & local colleagues, and training will be provided in English.
• Able to work in shifts & on public holidays or weekends, where shifts & off days are arranged based on work requirements.

English Language Customer Service Strong Work Ethic Technical Skills Organizational Skills

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