Game Ops Specialist: Player Support & Tech Troubleshooter

GameOps Inc.; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

GameOps Inc. in the Philippines seeks individuals who value professional growth and can support players in every aspect of a video game’s user experience.

You will utilize a variety of tools to communicate with players and resolve issues related to gameplay, accounts, payments, bugs, and more.

Candidates should have excellent English, a willingness to learn web technologies and Web3 concepts, and be prepared to work onsite on rotating shifts including nights, weekends, and holidays.

Qualifications

• Excellent English communication required.
• Willingness to learn Internet and website technologies.
• Ability to diagnose and solve problems using multiple tools and systems.
• Experience interacting cross-functionally across an organization.
• Knowledge of crypto currencies and NFTs is a plus.
• Experience playing diverse Web3 games is beneficial.

Responsibilities

• Support players in every aspect of the game’s user experience.
• Use a variety of tools to communicate with players and resolve issues related to gameplay, accounts, payments, bugs, etc.
• Diagnose problems and communicate solutions clearly to players and internal teams.
• Collaborate across departments and management to improve player satisfaction.

Skills

English communication

Willingness to learn

Web3 games experience

Job description

GameOps Inc. in the Philippines seeks individuals who value professional growth and can support players in every aspect of a video game’s user experience.

You will utilize a variety of tools to communicate with players and resolve issues related to gameplay, accounts, payments, bugs, and more.

Candidates should have excellent English, a willingness to learn web technologies and Web3 concepts, and be prepared to work onsite on rotating shifts including nights, weekends, and holidays.