Game Operations Specialist

GameOps Inc.; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

GameOps Inc. in the Philippines seeks individuals who value professional growth and can support players in every aspect of a video game’s user experience.

You will utilize a variety of tools to communicate with players and resolve issues related to gameplay, accounts, payments, bugs, and more.

Candidates should have excellent English, a willingness to learn web technologies and Web3 concepts, and be prepared to work onsite on rotating shifts including nights, weekends, and holidays.

Qualifications

• Excellent English communication required.
• Willingness to learn Internet and website technologies.
• Ability to diagnose and solve problems using multiple tools and systems.
• Experience interacting cross-functionally across an organization.
• Knowledge of crypto currencies and NFTs is a plus.
• Experience playing diverse Web3 games is beneficial.

Responsibilities

• Support players in every aspect of the game’s user experience.
• Use a variety of tools to communicate with players and resolve issues related to gameplay, accounts, payments, bugs, etc.
• Diagnose problems and communicate solutions clearly to players and internal teams.
• Collaborate across departments and management to improve player satisfaction.

Skills

English communication

Willingness to learn

Web3 games experience

Job description

We are searching for individuals that recognize the value of professional growth through the development of professional skills and have the dedication to achieve such advancement.

Primary responsibility will be to support players in every aspect of a video game’s user experience.

Game Operations Specialists utilize a variety of software tools to communicate with players and resolve issues related to gameplay, accounts, payments, bugs, etc.

Qualifications:

• With excellent English communication skills
• Strong desire to learn Internet and website technologies and communicate with players/customers.
• Ability to diagnose and solve problems with varying complexity, using multiple tools and systems
• Ability to interact and communicate effectively cross-functionally and with various levels of the organization
• Knowledge of internet, social media, and technical terminology is a plus
• Must have experience in playing various Web3 games.
• Must have knowledge regarding different crypto currencies and NFTs.
• Experience in playing Maple Story PC is a plus.
• Must be willing to work ONSITE on shifting schedules including night shift, weekends, and holidays