Sr. Project Manager

Concentrix CVG Philippines, Inc.; Quezon City; On-site; PHP 1,339,000 - 2,009,000; Full time

Job summary

Concentrix CVG Philippines, Inc. in Quezon City is seeking a Senior Project Manager to oversee delivery of Managed Services, Turnkey Implementations, and administrative support initiatives.

You will plan, track progress, and coordinate with Technical Architects, CX Consultants, and Pre-Sales to ensure project objectives are met. The role serves as the first escalation point, manages risks, and communicates updates to clients and internal teams.

Qualifications

• Bachelor’s degree in Business Administration, Project Management, Information Technology, or a related field.
• 3–5 years experience in project management, preferably within the technology or CX domain.
• Strong understanding of project management methodologies and tools (e.g., Agile, Scrum, Waterfall).
• Excellent problem solving and organizational skills; ability to manage multiple projects simultaneously.
• Exceptional communication skills, with the ability to work effectively with cross‑functional teams and stakeholders at all levels.
• Proficiency in project management tools such as Microsoft Project, Jira, or similar platforms.
• PMP, PRINCE2, or equivalent certification is a plus.

Responsibilities

• Develop and maintain detailed project plans, schedules, and deliverables to ensure successful project execution.
• Monitor and track project progress, ensuring adherence to timelines, budgets, and quality standards.
• Coordinate with internal and external stakeholders to ensure alignment and clarity on project objectives and requirements.
• Act as the first point of escalation for project-related concerns, addressing and resolving issues in a timely and effective manner.
• Identify risks and develop mitigation strategies to minimize disruptions during project execution.
• Serve as the primary point of contact for clients and internal teams, providing regular updates on project status and milestones.
• Facilitate project meetings, prepare progress reports, and maintain clear documentation of decisions and actions.
• Work closely with cross-functional teams, including Technical Architects, CX Consultants, and Pre-Sales teams, to ensure smooth project delivery.
• Managed Services: Ensure ongoing operational support and service delivery.
• Turnkey Implementation: Manage the end-to-end implementation of comprehensive solutions.
• Administrative Support: Handle operational tasks and support initiatives as required.
• Track and report on key project metrics, including performance, milestones, and financials.
• Ensure that billing milestones are met and aligned with project deliverables.
• Conduct post-project evaluations to identify areas for improvement and implement lessons learned.

Skills

Leadership

Problem Solving

Adaptability

Collaboration

Attention to Detail

Communication

MS Project/Jira

PMP/PRINCE2 (cert)

Education

Bachelor’s degree in Business Administration, Project Management, IT or related

Tools

Microsoft Project

Jira

Job description

Job Title: Sr. Project Manager

Job Description Overview

The Project Manager is responsible for overseeing and ensuring the successful delivery of projects within the Center of Excellence. Acting as the first level of escalation for any project-related concerns, the Project Manager plays a critical role in managing project timelines, deliverables, and communication. This role encompasses managing various project types, including Managed Services, Turnkey Implementations, and administrative support initiatives.

Key Responsibilities

Project Planning and Execution

• Develop and maintain detailed project plans, schedules, and deliverables to ensure successful project execution.
• Monitor and track project progress, ensuring adherence to timelines, budgets, and quality standards.
• Coordinate with internal and external stakeholders to ensure alignment and clarity on project objectives and requirements.

Escalation Management

• Act as the first point of escalation for project-related concerns, addressing and resolving issues in a timely and effective manner.
• Identify risks and develop mitigation strategies to minimize disruptions during project execution.

Project Coordination and Communication

• Serve as the primary point of contact for clients and internal teams, providing regular updates on project status and milestones.
• Facilitate project meetings, prepare progress reports, and maintain clear documentation of decisions and actions.
• Work closely with cross-functional teams, including Technical Architects, CX Consultants, and Pre-Sales teams, to ensure smooth project delivery.

Management of Multiple Project Types

• Managed Services: Ensure ongoing operational support and service delivery.
• Turnkey Implementation: Manage the end-to-end implementation of comprehensive solutions.
• Administrative Support: Handle operational tasks and support initiatives as required.

Performance Monitoring and Reporting

• Track and report on key project metrics, including performance, milestones, and financials.
• Ensure that billing milestones are met and aligned with project deliverables.
• Conduct post-project evaluations to identify areas for improvement and implement lessons learned.

Qualifications

• Bachelor’s degree in Business Administration, Project Management, Information Technology, or a related field.
• Proven experience (3–5 years) in project management, preferably within the technology or CX domain.
• Strong understanding of project management methodologies and tools (e.g., Agile, Scrum, Waterfall).
• Excellent problem‑solving and organizational skills, with the ability to manage multiple projects simultaneously.
• Exceptional communication skills, with the ability to work effectively with cross‑functional teams and stakeholders at all levels.
• Proficiency in project management tools such as Microsoft Project, Jira, or similar platforms.
• PMP, PRINCE2, or equivalent certification is a plus.

Key Competencies & Skills

• Leadership: Ability to guide teams toward achieving project goals.
• Problem Solving: Strong analytical skills to identify and resolve issues efficiently.
• Adaptability: Capacity to handle diverse project types and adapt to evolving requirements.
• Collaboration: Strong interpersonal skills for managing client and team relationships effectively.
• Attention to Detail: Focus on ensuring quality and accuracy in all aspects of project management.

Location

• PHL Quezon City - EXXA Tower, 8th Floor

Language Requirements & Time Type

• Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human‑centered, tech‑powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Equal-Opportunity Statement

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.