Fully Remote E-Commerce Tech Support Specialist - Growth

Aidey

Philippines

Remote

PHP 391,000 - 614,000

Full time

5 days ago

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Benefits offered by this job

Competitive salary

Fully remote, long-term opportunity

Stable full-time schedule

Clear processes and structured work

Opportunity to grow into higher-level

Job summary

Aidey is seeking an E-Commerce App Technical Support Specialist (Associate Level) to join our fully remote team. You will respond to customer inquiries in English, troubleshoot in real time, and coordinate Jira tickets to resolve technical issues for Shopify brands and their merchants.

You should have HTML and CSS hands-on experience, familiarity with Jira and CRM tools like HubSpot, plus a willingness to work rotating shifts.

Qualifications

Must communicate fluently in English, verbally and in writing.
At least 1 year of experience supporting an eCommerce SaaS application as a Technical Support Specialist.
Hands-on experience with HTML and CSS; JavaScript is an advantage.
Experience with HubSpot or a similar CRM.
Willingness to work rotating shifts, weekends, and on-call coverage.
Experience using Jira, browser dev tools, theme editors, app integrations, and APIs is an advantage.
Experience providing support through live chat is an advantage.
Familiarity with CRO best practices is an advantage.

Responsibilities

Monitor, troubleshoot, and respond to inbound inquiries in real time.
Open and monitor Jira tickets, escalating internally as needed.
Understand customer business size, goals, and context to offer strategic support.
Provide guidance on CRO best practices with client CRO experts.