Support Specialist For A Shared Team

Aidey; Philippines; Remote; PHP 837,000 - 1,256,000; Full time

Benefits offered by this job

Above-market base

Fully remote, long-term role

Well-defined processes

Real growth track: lead or specialist

Job summary

Aidey, an AI-first BPO, is hiring a Support Specialist for a Shared Team. The position is fully remote from the Philippines and covers multiple clients via phone, email, and chat. You will troubleshoot issues, triage cases, and ensure proper escalation when needed.

Ideal candidates have excellent English communication, 2+ years in customer or technical support, and the ability to multitask. A rotating schedule is required to provide 24/7 coverage; the role offers an above-market base and clear

Qualifications

• Excellent English communication skills (verbal, writing, reading) – MUST.
• 2+ years in customer or technical support – MUST.
• Experience with POS or PMS in hospitality – ADVANTAGE.
• Experience with eCommerce platforms like Shopify, WooCommerce, ShipStation – ADVANTAGE.
• Experience using help desk platforms – ADVANTAGE.
• Ability to manage multiple client accounts simultaneously.

Responsibilities

• Provide customer support by phone, email, and chat in a timely manner.
• Analyze, triage, and troubleshoot cases needing technical help and escalate properly.
• Be proactive and improve work processes.

Skills

Excellent English

2+ years experience in support

multitasking

POS/PMS knowledge

Shopify/WooCommerce/ShipStation

Help desk tools (Zendesk/Freshdesk/Zo

Tools

Shopify

WooCommerce

ShipStation

Zendesk

Freshdesk

Zoho

Intercom

Job description

Support Specialist for a Shared Team

Company : Aidey Job Type : Full Time Remote / Work from Home

Job Description - Support Specialist for a Shared Team

Description

About the Company

Aidey is an AI-first Business Process Outsourcing company - the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.

About the Position

We're looking for a motivated, independent, and highly organized Support Specialist with a strong work ethic and the ability to multitask. The successful candidate will be part of a shared team that will support a few clients simultaneously by phone, email, and chat.

Responsibilities

• Provide customer support by phone, email, and chat in a timely manner.
• Analyze, triage, and troubleshoot cases that need technical help and ensure that proper troubleshooting steps are done prior to escalation to the right department.
• Be proactive and take initiative in improving work processes.

Requirements

• Excellent English communication skills: verbal, writing, and reading - MUST
• 2+ years of experience in customer support or technical support roles - MUST
• Experience supporting point-of-sale (POS) systems or property management systems (PMS) within the hospitality industry - ADVANTAGE
• Experience supporting eCommerce businesses using platforms such as Shopify, WooCommerce, ShipStation, and other eCommerce tools - ADVANTAGE
• Experience using help desk platforms such as Zendesk, Freshdesk, Zoho, Intercom, and similar tools - ADVANTAGE
• Ability to learn quickly and effectively manage multiple client accounts simultaneously

Setup & Availability

• Stable internet connection (100+ Mbps) and a quiet, professional workspace - MUST
• Flexible to work on a rotating schedule, including day, mid, night, weekend, and holiday shifts, as the team provides 24/7 support - MUST

Benefits

• Above-market base
• Fully remote, long-term role - no commute, no office mandate
• Well-defined processes and structured workflows
• Real growth track: lead or specialist roles