Fulfillment Operations Executive | Flexible Hours

ZALORA Group; Muntinlupa; Sur place; PHP 300 000 - 600 000; Plein temps

Résumé du poste

ZALORA Group is seeking an 1SS Executive to support day-to-day operations, coordinating with brand partners and internal teams to ensure orders, inventory, returns, and billing are handled accurately and on time.

The role monitors operational performance, resolves routine issues, and escalates risks that may affect service levels or partner experience. A Bachelor's degree in a related field and experience in e-commerce or logistics are advantageous.

Qualifications

• Bachelor’s degree in Business, Operations, Supply Chain, Logistics, or a related field—or equivalent relevant experience.
• Experience in e-commerce, fulfillment, marketplace operations, logistics, or account coordination is an advantage.
• Strong organizational skills and attention to detail, especially when handling order, inventory, and billing data.
• Proficiency in Microsoft Excel or Google Sheets; experience with operational or order management systems is a plus.
• Clear written and verbal communication skills, with the ability to coordinate across teams and with external partners.
• Able to manage multiple priorities, meet deadlines, and follow through on open issues.

Responsabilités

• Coordinate daily 1SS operations between brand partners and internal teams, including Operations, Warehouse, Customer Service, Finance, and Marketplace teams.
• Monitor order processing, fulfillment, dispatch, and delivery issues; follow up on delays and exceptions through resolution.
• Coordinate inventory updates, stock adjustments, SKU or product data changes, and related operational requirements.
• Create and maintain product listings and product information in relevant systems, ensuring details are complete and accurate.
• Create purchase orders (POs) based on approved requirements; verify item, quantity, pricing, and other details, and coordinate any corrections with the relevant teams.
• Support brand onboarding and operational readiness, including gathering required information and coordinating process setup.
• Track returns, cancellations, lost or damaged items, and other inventory discrepancies; ensure cases are documented and routed to the appropriate team.
• Prepare and validate operational and billing reports, remittance details, invoices, and supporting documents.
• Follow up on outstanding payables, claims, credit notes, and billing discrepancies with brand partners and internal Finance teams.
• Maintain accurate records of operational issues, partner requests, decisions, and follow-up actions.
• Monitor agreed service levels and key operational indicators; flag recurring issues and recommend process improvements.
• Provide timely updates to internal stakeholders and brand partners on open issues, risks, and action plans.
• Support the creation and maintenance of standard operating procedures and partner-specific process documentation.

Connaissances

Strong organizational skills

Attention to detail

Clear written and verbal communication

Ability to manage multiple priorities

Formation

Bachelor’s degree in Business, Operations, Supply Chain, Logistics, or related field

Outils

Excel / Google Sheets

Order management systems

Description du poste

ZALORA Group is seeking an 1SS Executive to support day-to-day operations, coordinating with brand partners and internal teams to ensure orders, inventory, returns, and billing are handled accurately and on time.

The role monitors operational performance, resolves routine issues, and escalates risks that may affect service levels or partner experience. A Bachelor's degree in a related field and experience in e-commerce or logistics are advantageous.