Executive- Fulfilment Services (1SS)

ZALORA SOUTH EAST ASIA PTE LTD; Cavite City; On-site; PHP 335,000 - 670,000; Full time

Job summary

ZALORA SOUTH EAST ASIA PTE LTD is seeking an 1SS Executive to support day-to-day 1SS service operations in the Philippines. The role coordinates with brand partners and internal teams to ensure orders, inventory, returns, and billing activities are processed accurately and on time.

The ideal candidate will monitor operational performance, resolve routine issues, and escalate risks that may affect service levels or partner experience.

Qualifications

• Bachelor’s degree or equivalent experience in Business, Operations, Supply Chain, Logistics, or related field.
• Experience in e-commerce, fulfillment, marketplace operations, logistics, or account coordination is advantageous.
• Strong organizational skills and attention to detail with order, inventory, and billing data.
• Proficiency in Microsoft Excel or Google Sheets; experience with operational or order management systems is a plus.
• Clear written and verbal communication, with ability to coordinate across teams and external partners.
• Ability to manage multiple priorities, meet deadlines, and follow through on open issues.

Responsibilities

• Coordinate daily 1SS operations between brand partners and internal teams (Operations, Warehouse, Customer Service, Finance, Marketplace).
• Monitor order processing, fulfillment, dispatch, and delivery issues; follow up on delays and exceptions.
• Coordinate inventory updates, stock adjustments, SKU or product data changes.
• Create and maintain product listings and information in relevant systems; ensure accuracy.
• Create purchase orders based on approved requirements and coordinate corrections with teams.
• Support brand onboarding and operational readiness, gathering necessary information.
• Track returns, cancellations, lost/damaged items, and inventory discrepancies; route to the appropriate team.
• Prepare and validate operational and billing reports, remittance details, invoices, and supporting documents.
• Follow up on outstanding payables, claims, credit notes, and billing discrepancies with brand partners and Finance.
• Maintain records of operational issues, partner requests, decisions, and follow-up actions.
• Monitor service levels and KPIs; flag recurring issues and suggest process improvements.
• Provide updates to internal stakeholders and brand partners on open issues, risks, and action plans.
• Assist in creating and maintaining SOPs and partner-specific process documentation.

Job description

SUMMARY

The 1SS Executive supports the day-to-day operations of the 1SS service, coordinating with brand partners and internal teams to help ensure orders, inventory, returns, and billing activities are handled accurately and on time. The role monitors operational performance, resolves routine issues, and escalates risks that may affect service levels or partner experience.

RESPONSIBILITIES

• Coordinate daily 1SS operations between brand partners and internal teams, including Operations, Warehouse, Customer Service, Finance, and Marketplace teams.
• Monitor order processing, fulfillment, dispatch, and delivery issues; follow up on delays and exceptions through resolution.
• Coordinate inventory updates, stock adjustments, SKU or product data changes, and related operational requirements.
• Create and maintain product listings and product information in relevant systems, ensuring details are complete and accurate.
• Create purchase orders (POs) based on approved requirements; verify item, quantity, pricing, and other details, and coordinate any corrections with the relevant teams.
• Support brand onboarding and operational readiness, including gathering required information and coordinating process setup.
• Track returns, cancellations, lost or damaged items, and other inventory discrepancies; ensure cases are documented and routed to the appropriate team.
• Prepare and validate operational and billing reports, remittance details, invoices, and supporting documents.
• Follow up on outstanding payables, claims, credit notes, and billing discrepancies with brand partners and internal Finance teams.
• Maintain accurate records of operational issues, partner requests, decisions, and follow-up actions.
• Monitor agreed service levels and key operational indicators; flag recurring issues and recommend process improvements.
• Provide timely updates to internal stakeholders and brand partners on open issues, risks, and action plans.
• Support the creation and maintenance of standard operating procedures and partner-specific process documentation.

QUALIFICATIONS

• Bachelor’s degree in Business, Operations, Supply Chain, Logistics, or a related field—or equivalent relevant experience.
• Experience in e-commerce, fulfillment, marketplace operations, logistics, or account coordination is an advantage.
• Strong organizational skills and attention to detail, especially when handling order, inventory, and billing data.
• Proficiency in Microsoft Excel or Google Sheets; experience with operational or order management systems is a plus.
• Clear written and verbal communication skills, with the ability to coordinate across teams and with external partners.
• Able to manage multiple priorities, meet deadlines, and follow through on open issues.

SUCCESS MEASURES

• Orders and operational requests are monitored and followed up on promptly.
• Inventory, returns, claims, and billing records are accurate and properly supported.
• Partner and internal queries receive clear, timely updates.
• Service-level risks and recurring issues are identified and escalated early.
• Operational processes and reporting are maintained consistently.

Wonder how it's like to build your career with ZALORA? Inspired by employees, we believe you'll be in for:

• An exciting platform to make your success story
• Have the utmost care for your mental and physical wellbeing
• Flexibility weaved into your lifestyle
• A seamless work environment with a friendly & team-fueled culture
• Career growth aligned to your professional and personal needs and goals

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The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty, and lifestyle destination, and part of Global Fashion Group. As one of the region’s pioneering large-scale e-commerce platforms, ZALORA has established a strong presence across Southeast Asia, with key markets in Singapore, Indonesia, Malaysia, the Philippines, and Hong Kong, and receives over 50 million visits monthly.