FSQA Specialist

HelloConnect; Manila; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Long service benefits

HMO medical coverage

Annual learning budget

Life insurance for you and family

Mental health support

Generous leave benefits

Job summary

HelloConnect in the Philippines is seeking a passionate FSQA Specialist to ensure our food products meet safety and quality standards across suppliers and regulatory requirements.

You will lead onboarding for suppliers, verify ingredient lists, allergens, and labeling, analyze trends, and collaborate with procurement, culinary development, and distribution to sustain compliance and protect consumers while enabling business growth.

Qualifications

• Bachelor's degree in Food Science, Nutrition, or related field.
• Strong knowledge of food safety systems, HACCP principles, and QA standards.
• Experience with food labeling legislation, preferably Canadian requirements.
• High level of analytical skills with data analysis and trend identification.
• Excellent communication and collaboration skills.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office (Excel, PowerPoint, Word).
• Ability to work independently, prioritize workload, and adapt to shifting business needs.
• Experience in supplier management and product quality assurance.

Responsibilities

• Conduct supplier and product onboarding to ensure compliance with company food safety and quality requirements.
• Develop and maintain quality specifications and collaborate with suppliers to implement best practices.
• Analyze customer complaint trends and drive corrective action and continuous improvement.
• Collaborate with the Regulatory team to verify ingredient lists, allergen statements, and nutritional information for weekly menus.
• Ensure supplier information is accurate and up to date within company systems. Verify ingredient information uploaded to websites, ensuring consistency and accuracy for customers.
• Work with internal teams, including procurement, culinary development, and distribution, to ensure food safety and quality objectives are met.
• Communicate effectively with suppliers, regulatory authorities, and internal stakeholders to address compliance and quality concerns.
• Other duties as assigned.

Skills

Data analysis

HACCP principles

MS Office

Supplier management

Quality assurance

Communication skills

Organizational skills

Education

Bachelor's degree in Food Science or related field

Job description

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As a FSQA Specialist, you will take on a key responsibility in ensuring that a company's food products meet established standards of safety and quality. You will complete tasks related to food inspection, testing, and regulatory compliance, and play a crucial role in protecting consumers and maintaining the company's reputation. Your role needs a good understanding of food safety regulations and quality standards, good organizational skills, and good problem‑solving abilities. You should also have good communication skills, as you often need to coordinate with various stakeholders, from production staff to suppliers to regulatory authorities, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What You’ll Do

Supplier & Product Compliance

• Conduct supplier and product onboarding to ensure compliance with company food safety and quality requirements.
• Develop and maintain quality specifications and collaborate with suppliers to implement best practices.
• Analyze customer complaint trends and work with suppliers to drive corrective action and continuous improvement.

Regulatory & Labeling Compliance

• Collaborate with the Regulatory team to verify ingredient lists, allergen statements, and nutritional information for weekly menus.
• Ensure supplier information is accurate and up to date within company systems. Verify ingredient information uploaded to websites, ensuring consistency and accuracy for customers.

Cross-Functional Collaboration

• Work with internal teams, including procurement, culinary development, and distribution, to ensure food safety and quality objectives are met.
• Communicate effectively with suppliers, regulatory authorities, and internal stakeholders to address compliance and quality concerns.
• Other duties as assigned.

What You’ll Bring

• Bachelor's degree in Food Science, Nutrition, or a related field.
• Strong knowledge of food safety systems, HACCP principles, and quality assurance standards.
• Experience in food labeling legislation, preferably with Canadian regulatory requirements.
• High level of analytical skills with experience in data analysis and trend identification.
• Excellent communication and collaboration skills.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office (Excel, PowerPoint, Word).
• Ability to work independently, prioritize workload, and adapt to shifting business needs.
• Experience in supplier management and product quality assurance.

What We Offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well‑being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well‑being and personal time