Frontline Teller & Customer Experience Specialist

Bank of Commerce (Philippines); Caloocan; On-site; PHP 223,000 - 312,000; Full time

Job summary

Bank of Commerce (Philippines) is seeking a Branch Teller to provide efficient front-line service. You will handle cash transactions, deposits, withdrawals, and checks while ensuring strict compliance with internal policies and external regulations.

The role emphasizes accuracy, security, and customer-friendly service in a branch setting. The position may be temporary or permanent, with emphasis on adherence to ethics and regulatory requirements.

Qualifications

• Graduate of any 4-year degree course.
• Open to Fresh Graduates.
• Good communication skills and great customer service handling.

Responsibilities

• Greet clients at the teller counter with a warm disposition using the standard greeting spiel for frontliners.
• Deliver services in a timely, competent and friendly manner in strict adherence to rules and regulations.
• Act as primary holder of Vault teller user ID and validate cash transfers subject to officers override.
• Serve as alternate custodian of keys and combinations as designated by the Area Head.
• Establish true and valid identity of clients, especially for withdrawals, encashments, and representative transactions.
• Make cash requisitions for daily needs and transfer cash to the vault as required; ensure proper support and approvals.
• Verify cash received from vault and verify contents for accuracy of cash on hand.
• Accept and receive cash, check deposits and various payments over the counter for peso and FCDU accounts.

Skills

Customer service

Communication

Education

4-year degree

Job description

Bank of Commerce (Philippines) is seeking a Branch Teller to provide efficient front-line service. You will handle cash transactions, deposits, withdrawals, and checks while ensuring strict compliance with internal policies and external regulations.

The role emphasizes accuracy, security, and customer-friendly service in a branch setting. The position may be temporary or permanent, with emphasis on adherence to ethics and regulatory requirements.