Frontline HR Helpdesk Associate (Tier 1)

cw; Taguig; On-site; PHP 360,000 - 540,000; Full time

Benefits offered by this job

DEI culture

Career development

Global exposure

Job summary

Cushman & Wakefield in the Philippines is seeking a People Services Helpdesk Admin to support North America. You will be the front-line contact for employee inquiries across benefits, payroll, HRIS, and related systems, ensuring accurate updates and timely resolutions.

You will handle Tier 1 support, triage inquiries, manage SLAs, and collaborate with HR Centers of Excellence. Requirements include a Bachelor’s degree in HR or related field, 2+ years’ experience, familiarity with Workday and

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 2+ years of professional HR experience with handling sensitive information.
• Experience with Workday and ServiceNow.
• Willingness to work night shifts in Philippine time.

Responsibilities

• Serve as front-line HR Helpdesk for US and Canada.
• Provide Tier 1 HR support and triage inquiries.
• Answer inquiries across benefits, payroll, compensation, and HRIS.
• Maintain SLA/KPI targets and manage workload in the HR ticketing system.

Skills

Workday

ServiceNow

HRIS

Customer service

Education

Bachelor's degree in HR or related field

Tools

Microsoft Outlook

CRM systems

Job description

Cushman & Wakefield in the Philippines is seeking a People Services Helpdesk Admin to support North America. You will be the front-line contact for employee inquiries across benefits, payroll, HRIS, and related systems, ensuring accurate updates and timely resolutions.

You will handle Tier 1 support, triage inquiries, manage SLAs, and collaborate with HR Centers of Excellence. Requirements include a Bachelor’s degree in HR or related field, 2+ years’ experience, familiarity with Workday and