People Services Helpdesk Admin, North America

cw; Taguig; On-site; PHP 360,000 - 540,000; Full time

Benefits offered by this job

DEI culture

Career development

Global exposure

Job summary

Cushman & Wakefield in the Philippines is seeking a People Services Helpdesk Admin to support North America. You will be the front-line contact for employee inquiries across benefits, payroll, HRIS, and related systems, ensuring accurate updates and timely resolutions.

You will handle Tier 1 support, triage inquiries, manage SLAs, and collaborate with HR Centers of Excellence. Requirements include a Bachelor’s degree in HR or related field, 2+ years’ experience, familiarity with Workday and

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 2+ years of professional HR experience with handling sensitive information.
• Experience with Workday and ServiceNow.
• Willingness to work night shifts in Philippine time.

Responsibilities

• Serve as front-line HR Helpdesk for US and Canada.
• Provide Tier 1 HR support and triage inquiries.
• Answer inquiries across benefits, payroll, compensation, and HRIS.
• Maintain SLA/KPI targets and manage workload in the HR ticketing system.

Skills

Workday

ServiceNow

HRIS

Customer service

Education

Bachelor's degree in HR or related field

Tools

Microsoft Outlook

CRM systems

Job description

Job Title

People Services Helpdesk Admin, North America

Job Description Summary

This individual will act as front-line point of contact for employee inquiries which include but not limited to Benefits, Payroll, Compensation, Regulatory & Compliance, Employee Relations, Information Technology, Talent Acquisition, Talent Management, HRIS, Procurement and Accounts Payable functions. He or She will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms.

Job Description

About the Role

• Entry-level HR Advisor in large and complex organization supporting US and Canada
• Administrative and clerical responsibilities, including providing satisfactory and accurate updates/answers/resolutions to employees’ inquiries and concerns
• Responsible for providing Shared Services Tier 1 level support and inquiry triaging
• Knowledge and expertise of all HR matters across the entire employee life cycle, from hire through retire and across a complex business
• Respond to questions regarding standard HR procedures and practices to support Managers and Employees across all supported systems
• Provide high-level customer service to all internal and external clients across all levels and business lines, including but not limited to answering phone calls, chat, cases, and email inquiries within required SLA.
• Effectively manage workload within HR ticketing system.
• Collaborate and liaise with various stakeholders and HR Centers of Excellence, to support COE work within Tier 1.
• Meet standard Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Communicate successfully using multiple types of technology – email, phone, messaging, etc.
• Maintain direct ownership of tasks/projects.
• De-escalate situations involving dissatisfied employees.

About You

• Bachelor’s degree in Human Resources, Business Administration, or other related field.
• 2+ years of professional or related experience with demonstrated ability to handle sensitive employment information (or any similar combination of education and experience).
• Demonstrates self-direction and ability to work under moderate supervision.
• Experience with Workday, ServiceNow, and other related systems.
• Amenable to work at night, and during Philippine holidays.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”