Frontline Fintech Support Specialist

Electronic Transfer and Advance Processing Inc.; Makati; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Hands-on fintech experience

Job summary

eTap Inc. is a leading Philippine fintech company offering self-service transaction machines and payment systems.

The Junior Technical Support Associate will be the first line of support for customers, franchisees, and partners, handling Level 1 issues, tickets, and coordination with internal teams to ensure timely resolutions. Responsibilities include diagnosing basic technical concerns, documenting tickets, and upholding SLAs while delivering professional, customer-focused service across

Qualifications

• Bachelor's degree in IT/CS or related field.
• 6–12 months of technical support or help desk experience.
• Familiarity with Windows and Linux, VPN basics, and networking concepts.
• Experience with ticketing systems (Freshdesk, Zendesk) is a plus.
• Strong communication, empathy, and problem-solving skills.

Responsibilities

• Provide Level 1 technical support to customers, franchisees, and partners.
• Diagnose and resolve basic technical and transaction-related issues.
• Log and manage tickets through EFD and Freshdesk, ensuring accuracy.
• Coordinate with internal teams and third-party providers as needed.
• Meet SLA targets and maintain high-quality ticket documentation.
• Ensure security, data privacy, and compliance in all interactions.

Skills

Customer service

Level 1 support

Technical troubleshooting

Active listening

Ticketing systems

Communication

Education

Bachelor's Degree in Information Technology or Computer Science

Tools

Freshdesk

Zendesk

Google Workspace

Job description

eTap Inc. is a leading Philippine fintech company offering self-service transaction machines and payment systems.

The Junior Technical Support Associate will be the first line of support for customers, franchisees, and partners, handling Level 1 issues, tickets, and coordination with internal teams to ensure timely resolutions. Responsibilities include diagnosing basic technical concerns, documenting tickets, and upholding SLAs while delivering professional, customer-focused service across