Fintech App Support Engineer — L2/L3, Flexible Shifts

Paynamics

Philippines

On-site

PHP 300,000 - 420,000

Full time

14 days+

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Job summary

Paynamics Technologies Inc. in the Philippines is seeking an Application Support Engineer to support our Level 2 team with complex inquiries. You will perform minor code changes and updates, and respond to client and merchant questions to maintain platform stability.

The ideal candidate holds a bachelor’s degree in a computer-related field and has experience with ticketing systems like JIRA or FreshDesk, plus strong English communication. Fresh graduates are welcome to apply.

Qualifications

Bachelor's degree in a computer-related field.
Experience in technical support or merchant support roles.
Proficient in MS Office (Word, Excel).
Experience with ticketing systems (JIRA, FreshDesk).
Excellent English communication.
Flexible for shifts, weekends, and a fast-paced environment.

Responsibilities

Assist L2 Application Support team members with complex inquiries and provide solutions.
Perform minor code changes and updates to ensure platform stability and functionality.
Respond to technical questions and concerns raised by clients and merchants in a timely manner.
Understand the IT department's roles and capabilities to escalate unresolved issues to Level 3 support when necessary.
Prepare and submit incident or investigation service reports as needed to document technical issues and resolutions.
Maintain an in-depth understanding of Paynamics products and services and propose innovative ways to improve business operations.