First-Line IT Support Specialist

Fujitsu; Philippines; On-site; PHP 250,000 - 380,000; Full time

Job summary

Fujitsu, a global technology leader, is seeking a dedicated IT Helpdesk professional in the Philippines to provide frontline support from Cebu City and Taguig City. This role supports users with routine incidents and requests on a single product/small set, delivering timely resolution and customer care.

You will document actions, follow established processes, escalate when needed, and contribute to maintaining service levels SLAs.

Responsibilities

• Provide first line support for incidents, problems, and requests.
• Act as single point of contact for users and manage routine inquiries.
• Document actions taken to resolve routine customer enquiries following established processes.
• Escalate issues as necessary to meet SLAs and service levels.

Job description

Fujitsu, a global technology leader, is seeking a dedicated IT Helpdesk professional in the Philippines to provide frontline support from Cebu City and Taguig City. This role supports users with routine incidents and requests on a single product/small set, delivering timely resolution and customer care.

You will document actions, follow established processes, escalate when needed, and contribute to maintaining service levels SLAs.