Front Office Supervisor: Guest Experience & Operations

Dusit Thani Laguna Singapore; Hinoba-an; On-site; PHP 600,000 - 900,000; Full time

Job summary

Dusit Thani Laguna Singapore is seeking an Assistant Manager – Front Office to lead daily operations under the Front Office Manager. You will help achieve occupancy targets and average rate, supervise staff, and ensure guests receive a high standard of service.

This role requires coordination with Sales and Banquet, training staff to company standards, handling VIP arrivals, managing guest feedback, emergencies, and reporting incidents.

Qualifications

• Bachelor's degree in Hotel Management or a relevant discipline.
• Minimum 5 years in Front Office experience.
• Strong English communication skills (written and spoken).

Responsibilities

• Lead and supervise daily Front Office operations.
• Maintain high guest service standards and resolve issues.
• Coordinate with Sales, Banquet, and other departments.
• Ensure compliance with company policies and procedures.
• Prepare reports and monitor guest feedback.
• Train staff and support their development.
• Attend to VIP guests and emergencies as needed.

Skills

Interpersonal skills

English proficiency

Education

Bachelor's degree in Hotel Management or relevant discipline

Job description

Dusit Thani Laguna Singapore is seeking an Assistant Manager – Front Office to lead daily operations under the Front Office Manager. You will help achieve occupancy targets and average rate, supervise staff, and ensure guests receive a high standard of service.

This role requires coordination with Sales and Banquet, training staff to company standards, handling VIP arrivals, managing guest feedback, emergencies, and reporting incidents.