Front Office Revenue & Guest Experience Lead

Dusit Thani Laguna Singapore; Cebu City; On-site; PHP 4,399,000 - 8,798,000; Full time

Job summary

Dusit Thani Laguna Singapore is seeking a Manager – Front Office to lead the department and optimize occupancy and average rate while delivering exceptional guest experiences. You will coordinate closely with Sales, Engineering, and Housekeeping to ensure maximum room availability and service standards.

The role requires a minimum of 8 years in Front Office within a 5-star environment, with excellent English communication and strong interpersonal skills.

Qualifications

• Bachelor's degree in Hotel Management or related discipline.
• Minimum 8 years in Front Office experience in a 5-star environment.
• Knowledgeable in Front Office Operations.
• Excellent English communication skills, written and spoken.
• Professional disposition with excellent interpersonal skills.

Responsibilities

• Maximizes occupancy and average rate at all times.
• Coordinates room availability with the Director of Sales.
• Maintains relationships with travel agents and tour operators.
• Coordinates with in-house Engineering and Housekeeping to ensure maximum room availability.
• Handles guest complaints professionally.
• Ensures high standards of service at all times.
• Reviews arrival lists and VIP guests with GM and EAM.
• Participates in forecasting and budgeting with senior management.
• Interacts with clients, guests, and VIPs in the lobby.
• Represents Dusit’s brand and its values at all times.

Skills

Front Office Operations

English communication

Interpersonal skills

Education

Bachelor degree in Hotel Management or related discipline

Job description

Dusit Thani Laguna Singapore is seeking a Manager – Front Office to lead the department and optimize occupancy and average rate while delivering exceptional guest experiences. You will coordinate closely with Sales, Engineering, and Housekeeping to ensure maximum room availability and service standards.

The role requires a minimum of 8 years in Front Office within a 5-star environment, with excellent English communication and strong interpersonal skills.