Front Office Supervisor

Sotogrande Hotel and Resort Group; Subic; On-site; PHP 312,000 - 424,000; Full time

Job summary

Sotogrande Hotel and Resort Group is seeking a Front Office Supervisor to join Club Morocco Beach Resort & Country Club in a full-time role, overseeing day-to-day front desk operations and delivering exceptional guest experiences.

The role requires leadership of a front desk team, management of check-in/check-out, and collaboration with other departments to optimize occupancy and service quality.

Qualifications

• Minimum 2 years of experience in a front office supervisory role within the hospitality industry.
• Proven track record of delivering exceptional guest experiences.
• Strong leadership and team management abilities.
• Proficiency in hotel management software and systems (PMS).
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making skills.
• Enthusiastic and passionate about the hospitality industry.
• Proficient in Ezee Absolute System.

Responsibilities

• Supervise and coordinate the front desk team, including scheduling, training, and performance management
• Manage the check-in and check-out process, ensuring a seamless and memorable guest experience
• Handle guest inquiries, complaints, and requests in a professional and courteous manner
• Oversee the management of room availability, reservations, and room assignments
• Monitor and maintain accurate records of room occupancy, revenue, and other key performance indicators
• Collaborate with other departments to ensure smooth hotel operations
• Assist with the implementation of hotel policies and procedures
• Contribute to the development and execution of front office strategies and initiatives

Skills

Customer service

Leadership

Team management

Communication

Problem-solving

Adaptability

Hospitality mindset

Tools

Ezee Absolute System

Job description

About the role

Sotogrande Hotel and Resort Group is seeking a Front Office Supervisor to join our dynamic team in Club Morocco Beach Resort & Country Club. In this full-time role, you will be responsible for overseeing the day-to-day operations of our front office, ensuring exceptional guest experiences and efficient hotel operations.

Key responsibilities

• Supervise and coordinate the front desk team, including scheduling, training, and performance management
• Manage the check-in and check-out process, ensuring a seamless and memorable guest experience
• Handle guest inquiries, complaints, and requests in a professional and courteous manner
• Oversee the management of room availability, reservations, and room assignments
• Monitor and maintain accurate records of room occupancy, revenue, and other key performance indicators
• Collaborate with other departments to ensure smooth hotel operations
• Assist with the implementation of hotel policies and procedures
• Contribute to the development and execution of front office strategies and initiatives

About you

• Minimum 2 years of experience in a front office supervisory role within the hospitality industry
• Excellent customer service skills and a proven track record of providing exceptional guest experiences
• Strong leadership and team management abilities, with the ability to motivate and develop a high-performing team
• Proficiency in hotel management software and systems, such as property management systems
• Effective problem-solving and decision-making skills, with the ability to think quickly and adapt to changing situations
• Excellent communication and interpersonal skills, with the ability to liaise effectively with guests, colleagues, and other stakeholders
• Enthusiastic and passionate about the hospitality industry, with a commitment to delivering exceptional service
• Proficient in Ezee Absolute System