Guest Services & Upsell Specialist — Hotel Front Desk

Filinvest Development Corporation; San Fernando; On-site; PHP 223,200 - 334,800; Full time

Job summary

Filinvest Development Corporation is seeking a Quest Care Center Associate in Pampanga, Philippines. This role is crucial in providing exceptional service to hotel guests while promoting additional hotel products and services.

Ideal candidates are graduates with a degree in hotel management or a related field, possessing 1-2 years of experience in a luxury hotel, and strong knowledge of MS Office. Applicants should be charming and represent the hotel effectively.

Qualifications

• 1-2 years of experience in a luxury hotel.
• Previous experience in a guest service position; Front Office or Concierge experience preferred.
• Knowledge of Food & Beverage Service.

Responsibilities

• Provide excellent guest service by meeting needs effectively.
• Achieve financial strategies through accurate revenue capture and upselling.
• Maintain high guest satisfaction and quality assurance.

Skills

Guest service

Food & Beverage Service

Front Office operations

MS Office programs

Education

Bachelor's Degree in hotel or related field

Tools

Hotel PMS

Job description

Filinvest Development Corporation is seeking a Quest Care Center Associate in Pampanga, Philippines. This role is crucial in providing exceptional service to hotel guests while promoting additional hotel products and services.

Ideal candidates are graduates with a degree in hotel management or a related field, possessing 1-2 years of experience in a luxury hotel, and strong knowledge of MS Office. Applicants should be charming and represent the hotel effectively.