Front Office Supervisor (Hotel101-Cebu)

DoubleDragon Properties Corp.; Lapu-Lapu; On-site; PHP 290,000 - 469,000; Full time

Job summary

DoubleDragon Properties Corp. is seeking a Front Office Supervisor for Hotel101-Cebu to oversee daily Front Office operations and support the Duty Manager.

The role requires guiding the front desk and concierge teams to uphold service standards and hotel policies, while ensuring timely guest check-ins and check-outs. The ideal candidate has relevant hospitality education, hands-on supervisory experience, and strong communication skills to deliver exceptional guest experiences in a busy Cebu

Qualifications

• Graduate of BS Hotel and Restaurant Management or related course.
• Minimum of 3 years experience as Front Office Associate and 1-year experience in a supervisory role.
• Experienced in OPERA system.
• Excellent oral communication skills.
• Customer-service oriented.

Responsibilities

• Provide Front Desk Staff with necessary training and support as directed by management
• Resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
• Supervise and monitor activities of all Front Desk staff and Concierge making sure they adhere to the Hotel's standards of excellence and to the Hotel's policies and procedures outlined in the employee handbook
• Strictly monitors the grooming of Front Desk staff and Concierge at all times
• Be able to work various shifts, weekends, and holidays; be flexible with scheduling and assisting Front Desk staff and Concierge with scheduling conflicts whenever possible; be on time for scheduled Shifts
• Greet, check-in, and check out guests; handle walk-ins, stay-overs, and room changes

Skills

Customer service

Communication skills

Front office operations

Supervisory experience

Education

BS Hotel and Restaurant Management or related

Tools

OPERA system

Job description

Front Office Supervisor (Hotel101-Cebu)

Responsible for supervising Front Office operations of hotel and providing support to the Duty Manager

Qualifications

• Graduate of BS Hotel and Restaurant Management or any related course

• Minimum of 3 years experience as Front Office Associate and 1-year experience in a supervisory role

• Experienced in OPERA system

• Excellent oral communication skills

• Customer-service oriented

Duties and Responsibilities

• Provide Front Desk Staff with necessary training and support as directed by management

• Resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation

• Supervise and monitor activities of all Front Desk staff and Concierge making sure they adhere to the Hotel's standards of excellence and to the Hotel's policies and procedures outlined in the employee handbook

• Strictly monitors the grooming of Front Desk staff and Concierge at all times

• Be able to work various shifts, weekends, and holidays; be flexible with scheduling and assisting Front Desk staff and Concierge with scheduling conflicts whenever possible; be on time for scheduled Shifts

• Greet, check-in, and check out guests; handle walk-ins, stay-overs, and room changes