Customer Service Supervisor (Hotel101-Cebu)

DoubleDragon Properties Corp.; Lapu-Lapu; On-site; PHP 320,000 - 450,000; Full time

Job summary

Hotel101-Cebu is seeking a Customer Service Supervisor to oversee daily guest experiences and ensure high service standards. You will lead front desk activities and coordinate with teams to consistently delight guests at every touchpoint.

Qualified candidates have a bachelor’s degree in hospitality, 1–2 years in a similar role, and strong MS Office and OPERA skills, plus excellent communication and organizational abilities.

Qualifications

• Bachelor's degree in Hospitality and Restaurant Management or related course.
• 1–2 years work experience in the same role or relevant experience.
• Proficient in MS Office and OPERA system; understands relevant software.
• Excellent communication, customer service, and organizational skills.

Responsibilities

• Ensures overall guest experience meets and exceeds expectations daily.
• Identifies, plans, and resolves customer concerns and complaints.
• Ensures all guest feedback is replied to and resolved.
• Ensures staff adhere to hotel service standards and brand promise to delight guests.

Skills

Customer service

Communication

Organizational skills

Education

Bachelor's degree in Hospitality and Restaurant Management or related course

Tools

MS Office

OPERA system

Job description

Customer Service Supervisor (Hotel101-Cebu)

Qualifications:

• Candidate must possess a Bachelor's or College Degree in Hospitality and Restaurant Management or any related course


• At least 1-2 years work experience in the same role, or any relevant experience


• Knowledge in MS Office applications, OPERA system, and other relevant software


• Excellent communication, customer service, and organizational skills.

Duties and Responsibilities:

• Ensures overall guest experience meets and exceeds expectations of guests on a daily basis


• Identifies, plans, and resolves customer concerns and complaints


• Ensures all guests feedback and concerns are replied to and resolved


• Ensures that all employees adhere to the hotel’s service standards and brand promise in order to delight guests, and ensures good customer feedback.