Front Office Administrative Assistant | WFH (A-HPN)

Sourcefit Philippines, Inc.; Quezon City; Remote; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Permanent Work from Home

Job summary

Sourcefit Philippines, Inc. is seeking a Front Office Administrative Assistant to support front desk duties and patient care. The role involves file organization, drafting messages, scheduling, and assisting staff while handling data and documents across systems.

The position requires MS Office proficiency, confidential information handling, and EMR familiarity. Work is remote with a schedule including Tuesday to Saturday, and holiday observances per PH/US calendars.

Qualifications

• 1+ year of experience in a similar role, preferably in US healthcare.
• Intermediate proficiency with Microsoft Office and databases.
• Strong written and verbal communication skills.
• Ability to handle confidential information with discretion.
• Basic proficiency with EMR systems such as eCW.

Responsibilities

• Provides administrative support to patients, vendors, and in-clinic staff.
• Collects, verifies, and enters information into databases.
• Maintains patient, provider, and payer data in medical management systems and reports.
• Answers multi-line phone systems and texts promptly.
• May perform insurance verifications.
• Attends team meetings, conferences, and trainings as required.
• Follows company policies and teammate guidelines.
• Maintains punctual attendance and manages time to complete tasks efficiently.
• Performs other duties as assigned.

Skills

MS Office

Written communication

Verbal communication

Confidentiality

Self-motivated

High productivity

Ability to work with little supervison

Tools

eCW EMR

Job description

Position Summary:

TheFront Office Administrative Assistantwill play a key role in patient care, assisting the Administrative Medical Assistant with front desk duties to ensure smooth clinic operations. Responsibilities include organizing files, drafting messages, scheduling appointments, and supporting other staff. This role requires proficiency in creating spreadsheets, composing messages, managing databases, interpreting reports, and handling documents to efficiently run the organization.

Job Details:

• Front Office Administrative Assistant
• Permanent Work from Home
• Tuesday to Saturday | 2:30 AM to 11:30 AM Manila time
• Following Select PH and US Holidays

Responsibilities:

• Provides administrative support to patients, outside vendors, and in-clinic staff.
• Collects, verifies, and enters information into appropriate databases.
• Collects, verifies, enters, and maintains data and medical record information in the appropriate databases HPN uses for medical management, including but not limited to patient, provider, and payer contact and referral information.
• Answer multi-phone line systems and texts in a timely manner.
• May include insurance verifications.
• Attend team meetings, conferences, and trainings as required.
• Knows, understands, and follows teammate guidelines, employment policies, and department or company procedures.
• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this Administrative Assistant position.
• Effectively manages time and resources to ensure that work is completed efficiently.
• Other duties and responsibilities as assigned.

Qualifications:

• Minimum of 1 year of experience in a similar role, particularly in the US healthcare industry.
• Intermediate proficiency in navigating Microsoft Office applications and other databases.
• Strong written and verbal communication skills.
• Must handle confidential information with discretion and good judgment.
• Basic proficiency in EMR systems like eCW and other applications.
• Able to consistently maintain a high level of activity or productivity, acting with vigor, effectiveness, and determination over extended periods of time.
• Must be able to work at a high level of proficiency with little supervision is essential.