US Healthcare Medical Secretary (PHRN/RPh)

Genfinity Philippines, Inc.; Makati; On-site; PHP 420,000 - 600,000; Full time

Job summary

Author Health in the Philippines seeks a Medical Secretary to provide virtual administrative and care coordination support to a multidisciplinary clinical team. You will manage patient scheduling, medical records, and communications with patients, families, and providers to ensure efficient care delivery.

This non-technical role requires RN eligibility or pharmacist license, strong organization, attention to detail, and the ability to work on US business hours from Makati on a full-time onsite

Qualifications

• Must hold Philippine RN license or be a licensed pharmacist.
• Strong organization and time management with deadlines.
• Familiar with medical, behavioral health terminology.
• Ability to maintain accurate patient records and document clearly.
• Experience in behavioral health and/or elder care preferred.
• Able to work Monday to Friday on US business hours and onsite in Makati.

Responsibilities

• Provide administrative support to the clinical team, including psychiatrists, nurse practitioners, and medical assistants.
• Coordinate with PCPs to obtain patient records and lab results.
• Assist with medication prior authorizations.
• Prepare patient charts and documentation for appointments.
• Distribute intake and follow-up notes to PCPs.
• Schedule and reschedule patient appointments.
• Support the delivery of high-quality, coordinated virtual care.
• Maintain efficient patient flow and support care plans.
• Process incoming and outgoing calls professionally.
• Interpret and follow written and verbal instructions, schedules, and procedures.
• Perform other duties and responsibilities as assigned.

Skills

Organizational skills

Time management

Medical terminology

Record-keeping

Behavioral health experience

Communication skills

Education

Philippine Registered Nurse License

Job description

At Author Health, we’re revolutionizing how mental health care is delivered, and we want you to be partof it! Our mission is to bring compassionate, high-quality care to people with serious mental illness,substance use disorders, and dementia, including older adults. We don’t just treat symptoms. We treat people — fully, holistically, and with heart! Through our virtual first,innovative care model, we deliver community-based wrap-around outpatient mentalhealth care inclusive of psychiatric, psychotherapeutic and care management services. We partner withprimary care providers, hospitals, families, and caregivers to keep patients out of the hospital andempower them to live healthier, more connected lives. At Author, inclusivity isn’t a checkbox. It’s how we build trust and drive better outcomes! We honor theunique cultures, identities, and stories that shape every patient’s experience, and we’re creating aworkplace where team members can show up as their full selves, too. If you’re driven by purpose, ready to shake up the status quo, and eager to make a real impact on people’slives, we’d love to meet you. Let’s build the future of mental health care together!

Position Overview:

The Medical Secretary provides virtual administrative and care coordination support to a multidisciplinaryclinical team, helping ensure patient care is delivered in an effective and efficient manner. This role isresponsible for managing patient scheduling, maintaining medical records, processing priorauthorizations, coordinating communication with patients, families, and healthcare providers, and supporting day-to-day clinical operations.

Role Classification:

Non-technical

Roles and Responsibilities:

• Provide administrative support to the clinical team, including psychiatrists, nurse practitioners, and medical assistants.
• Coordinate with primary care providers (PCPs) to obtain patient records, lab results, and otherrequired documentation.
• Assist with medication prior authorization requests.
• Prepare patient charts and documentation for appointments.
• Distribute intake and follow-up notes to PCPs as needed.
• Schedule and reschedule patient appointments.
• Provide backup support for medical assistants when required.
• Coordinate care with patients, families, healthcare providers, and the multidisciplinary care team.
• Support the delivery of high-quality, coordinated virtual care services.
• Maintain efficient patient flow and support implementation of care plans.
• Process incoming and outgoing calls in a professional and timely manner.
• Interpret and follow written and verbal instructions, schedules, and procedures.
• Perform other duties and responsibilities as assigned.

Required Qualifications:

• Philippine Registered Nurse or Registered Pharmacist
• Strong organizational and time management skills, with the ability to prioritize tasks and meetdeadlines.
• Knowledge of medical, behavioral health, and mental health terminology.
• Ability to maintain accurate patient records and document information clearly.
• Experience working in behavioral health and/or with older adults is preferred.
• Ability to follow established processes and work effectively in a fast-paced. healthcareenvironment.
• Amenable to work Monday to Friday on US business hours.
• Must be willing to work in Makati.
• Willing to work full-time onsite.

Attributes:

• Excellent communication (verbal, written, and presentation) and interpersonal skills areessential.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.

All information will be kept confidential according to EEO guidelines.